Shift Leader

? Ensure that each Guest receives outstanding Guest Service by providing a Guest
friendly environment which includes greeting and acknowledging every Guest,
maintaining outstanding standards, solid product knowledge and all other components
of Guest Service.
? Control shrinkage, waste, expenses, and payroll.
? Ensure appropriate cleanliness, sanitation, safety and staffing standards are
maintained.
? Review restaurant trends and recommend and initiate changes for maximizing goals
and objectives.
? Ensure compliance with all Company policies and procedures through regular
restaurant management and staff meetings, walk-through and audits, etc.
? Open and/or close the Restaurant
? Assemble and package orders according to the Wingstop standard
? Assist all other positions when necessary
? Receive, inspect, and sign/pay for deliveries in the GM?s absence
? Place orders with vendors when necessary
? Maintain a current Operations Manual, and follow all procedures
? Conduct a daily walk through and taste test of products at opening
? Make sure the time and temps are done every two hours
? Ensure that all products are fresh and prepared correctly
? Keep the flow of orders moving on time
? Keep the restaurant safe and clean for both the crewmember and the guest
? Handle guest issues in the GM?s absence
? Assist in keeping kitchen clean throughout the shift
? Ensure that all crewmembers are health safety conscious at all times
? Promote the Wingstop Brand and uphold the mandatory operating requirements
? Keep the Wingstop philosophy alive for crewmembers and guests
? Support the other Brand Partners in your network
? Enforce the Wingstop uniform and jewelry policy
? Ability to thoroughly understand and follow instructions in how to use chemical
cleaning products
? Any other responsibilities as assigned by General Manager.
? Brings problems to the attention of the supervisor; is willing to ask for help.
? Identifies and introduces new ideas and solutions to create efficiency in the operation.
? Represents the brand and department in a professional and polished manner at all
times.