Operations Manager

The Opportunity: 

Wings Over is seeking an Operations Manager based in the Columbus, OH area to join our operational leadership team. As an Operations Manager, you will lead a team focused on operational excellence in your designated corporate restaurants and be a liaison for designated franchise partner locations. Key deliverables for this position include: Operationally sound stores with good financials, a thriving Wings Over culture, and having a positive impact on corporate in-store teams and franchise partners.

Day in the Life: (includes, but not limited to)

• In-store 4-5 days per week, alternating locations as needed
• Identify long-term goals for stores and drive execution of plans
• Use weekly store syncs to set short-term goals
• Develop store leadership at all levels of store operations through store visits, one-on-ones, development plans, goal setting and coaching
• Build a pipeline of leadership talent to fuel growth
• Hit the road to fill in leadership gaps as needed
• Training, coaching, and inspiring all locations to deliver exceptional guest experiences and high-quality food ensuring a commitment to Wings Over’s standards
• Support New Store Opening team in recruiting, hiring, training staff, and launching new locations 
  
• Take lead to test, give feedback, and participate in Operations projects/new rollouts as needed
• Serve as liaison between store leadership (both corp and FP) and corporate headquarters
• Deliver a balanced P&L across locations, and support FPs to do the same
• Drive top-line sales performance by fostering customer connections through community marketing, operational excellence, and new product launches
• Drive continuous performance improvement focusing on leading indicators and established key metrics. The candidate will be balanced in their approach focusing on people, financial, and guest experience metrics equally
• 50-75% travel as needed to accomplish all tasks

What You Bring To The Table:

• 5 years of restaurant experience
• 2 years in QSR
• 1 years leading multi-unit stores and managing GMs or leading a high-volume single unit with 50 employees
• Experience managing remotely and traveling for work
• History of developing talent
• Demonstrated management of applicable restaurant regulatory areas, including employee safety; ServSafe; wage hour; immigration; food safety
• Strong remote and in-person communication skills
• Obsessive attention to detail
• Love for learning, teaching, coaching, and developing
• A sophisticated understanding of restaurant cost and controls
• A disciplined approach to enforcing accountability in stores
• A disciplined approach to priority setting with the ability to identify the root cause of store operations and people opportunities, and move quickly to improve performance
• Availability to travel to support surrounding corp and FP locations
• Self-motivated, action oriented, positive and humble attitude, high level of integrity