Guest Service Attendant

JOB SUMMARY:

Responsible for providing outstanding guest services to WinnaVegas guests. Performs a variety of guest service functions, Club Card greeter, gift shop attendant, box office attendant, casino floor and front door greeter.

JOB DUTIES:

• Proficient with all aspects of CasinoTrac system.
• Enrolls guest in Club Winn membership, assist guest on using Club Winn cards. Works casino floor for Club Winn enrollment and assistance to Club Winn members.

3. Responsible for selling tickets for Marketing event as well as Hotel/Resort packages.

4. Successfully use and navigate the ticketing software.

5. Retrieve and look up pertinent player information in the database.

6. Assist with ticket scanning for events.

7. Work events on property, as assigned.

• Performs coat check duties.
• Proficient with cash register, ability to make change.
• Able to reconcile a till after each shift.

11. Directly responsible for maintaining and enhancing the Company’s reputation and image. Maintains awareness and knowledge of all casino activities, events, promotions and services offered to WinnaVegas guest. This information received from our Marketing Department via the Shift Lead Supervisor.

• Answers the telephone in a timely and professional manner.
• Ensures that all “Players Club Situation Forms”, and “Players Club Guest Complaint Forms” , and turned over to the Shift Supervisor immediately. It will be the responsibility of the supervisor/manager to process A.S.A.P.
• Directly responsible to oversee the game room and making sure waivers are completely filled out.
• Proficient with all aspects of the golf simulator and making sure waivers are completely filled out.
• Read, understand and adhere to Winnebago Gaming Compact and Winnebago Tribe Gaming Code and Personnel Rules and Regulations.
• Must attend meetings and/or training as directed by management.
• Perform all other job related duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

· Possesses authority needed to accomplish 1 – 18 above.

SIGNATURE AUTHORITY:

· None

ACCESS TO SENSITIVE AREAS:

• With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

• High School diploma or GED required.

2. Comprehensive computer skills

• Six months to one year related experience or training.
• Must have excellent communication and presentation skills.
• Good organizational and clerical skills required.
• Must be able to obtain gaming license.
• Bi-cultural experience preferred.
• Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.

• Able to lift 50 lbs.

3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Pay: $15.00 - $19.82 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Relocate:

• Sloan, IA 51055: Relocate before starting work (Required)

Work Location: In person