Match Manager - College Success Mentoring

Join the Winning Futures team and help us prepare our college students for success! This position is responsible for case management with our mentors and students in the College Success Mentoring Program (virtual mentoring for our alumni who are now in trade school or college) by calling/texting students and mentors to check-in monthly, providing support to the matches, recruiting/retaining students, and helping at our monthly workshops at our high schools in Detroit, Harper Woods, Pontiac, and Warren.

Location: Troy, MI (moving from Warren to Troy, MI in July) (After completing your training and demonstrating success working at home, work Monday, Wednesday, and Thursday at the office, then choose to work at home or the office on Tuesday and Friday.)

We are a nationally recognized and award-winning expert in empowering students to succeed. Through our evidence-based and structured Workforce Prep program, students throughout Metro Detroit are immersed in a multi-year experiential curriculum that begins in tenth grade and continues throughout college. The program includes in-class mentoring, life skills development, goal setting, job readiness training, and career exploration. With help from volunteer mentors and the business community, students are empowered to become self-reliant, employable, and productive adults. Since 1994, we have positively impacted more than 50,500 students and awarded $2.1 million in scholarships. Learn more at WinningFutures.org or watch our program video.

Culture: Winning Futures is a great company to work for! We have team activities and lunches, celebrate birthdays, work anniversaries, and heritage/awareness months, only respond to emails/texts/calls in off-hours if there is a major issue, health benefits, paid holidays including Juneteenth, open paid time off (details provided in job offer), and 401(K) with a match. One employee shared:

“The atmosphere and energy of the company is something that I love. The people I work with are great, and everyone is extremely dedicated to their work and the cause. It is a well-organized and managed nonprofit, which has been wonderful to work for.”

Responsibilities:

• Manage a caseload of approximately 60-70 young adults (ages 18-24) and their mentors to foster healthy, positive mentoring relationships.
• Build meaningful connections with monthly outreach through various communication channels, including phone calls, text messages, and emails.
• Engage in strengths-based conversations to inspire confidence, offer advice, and encourage participants to achieve their goals.
• Identify and address concerns regarding the safety and well-being of mentees and their mentoring relationships. Report serious issues, provide guidance for navigating challenges, and connect participants with appropriate resources.
• Review monthly mentor and student online forms and respond to requests and issues.
• Maintain accurate and timely case notes and records in our online system for mentors and students.
• Assist with the onboarding of new mentors and mentees, participant in recruitment, orientations, retention efforts, survey and data collection, and special projects as required.
• Interact with high school students onsite to support workshops; substitute as a mentor or classroom assistant when someone is absent.
• Host adult guests at our high school program sessions.
• Complete clerical tasks, including simple data tracking in our CRM/Excel, mail merge, mailings, and filing.
• Interview potential mentors and complete reference calls.
• Provide support for our scholarship program.
• Give input on program curriculum and design.
• Update and maintain lists of support services for our students that are available at or near the schools they attend.
• Support data collection or clean-up for National Clearing House submissions.
• Learn about FAFSA, the financial aid process, and reviewing financial aid award letters and contracts.
• Make social media posts for CSM related activities and announcements.
• Learn how to process College Support Fund requests to be on back-up for the manager.

Education and experience: This position requires completion of an associate degree or higher, along with 2 years of experience working/volunteering with young adults and volunteers. Familiarity with student support, college access, or college retention initiatives preferred, but not required.

Applicants Should Have These Qualities:

COMMUNICATION: Excellent written and verbal communication skills both in person and over the phone.

DETAIL: You understand that “the devil is in the details” and meticulously pay attention to detail, especially when cleaning and entering data in Excel or databases.

DIRECTION: You can take and follow direction, and when needed, give direction to others.

FUN: You know that it’s important to get your work done and meet your goals, but you also know how to have fun.

GOALS: You are a goal setter who eagerly works to accomplish them, completely and on time.

INCLUSIVE: You are committed to diversity and embrace a personal approach that values and respects differences in race, ethnicity, age, gender, sexual orientation, gender identity, religion, ability, and socio-economic circumstances.

INITIATIVE: When you see a problem, you solve it. When you see an opportunity, you go for it. You don’t wait for others or try to avoid responsibility. You take the lead and own your projects and tasks.

LOYALTY: You show appropriate discretion around confidentiality, decisions are for the good of the organization and not the individual.

TECHNOLOGY: You have good experience and know how to use Zoom and basic Microsoft applications, like Word, Excel (sums, sort, filter), Outlook, and PowerPoint. It’s an added bonus if you know MS Planner and MS Forms.

ORGANIZED: You keep yourself and your work organized.

POSITIVE ATTITUDE: You focus on the positive and avoid the negative and present yourself as such.

PROFESSIONALISM: You always demonstrate a very high professional demeanor, even under pressure.

PROJECT MANAGER: You prioritize your work and can manage multiple projects at one time, completing your work on or before the deadline.

QUESTIONS: You aren’t afraid to ask questions or be asked questions.

RELATIONSHIP FOCUSED: You want camaraderie with your co-workers. You are pleasant and helpful with stakeholders and get along well with others.

SELF STARTER: Able to take initiative and work independently on projects

STUDENT FOCUSED: You are passionate about our mission and care about impacting our students.

TEAMWORK: You jump in and help co-workers, give input without putting others down, and praise others.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Ability to Relocate:

• Troy, MI 48084: Relocate before starting work (Required)

Work Location: Hybrid remote in Troy, MI 48084