What are the responsibilities and job description for the Administrator position at Wipro Limited?
Contract to Hire restricted to internal employees only
We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175 cities and 69 countries across 6 continents. For more information, please visit www.wipro.com
Role: Desktop Support Specialist
Role Description:
Performs Problem determination and resolution of mobile Equipment and Software problems through the effective use of available technical resources. Resolves Problems, including completing all related administrative duties. Resolves Customer's Equipment/Software mobility Problem tickets.
Key Operational Responsibilities:
- Password Resets on IOS Device
- General technical/customer support for user questions on using the IPad device.
- Installing any missing application or URL into Intune store for NiSource Application (Approved Application List)
- Seeking Approval for missing application or URL into Intune store for NiSource Application if not included in Approved Application List.
- Uninstall, Reinstall any corrupt application or URL into the Intune store for NiSource Application.
- Routing the un-resolved issues to the respective resolver teams
- Hypercare team will route all issues with accessories, device malfunctions, and repair issues with being delivered in unusable state to Tango for resolution
- Resource Skillset and Knowledge Expectations
- Mid knowledge level in mobile device customer support (IPad).
- Mid-level knowledge on Intune application management.
- Mid-level knowledge on App Store management.
- Mid-level customer support role.
Required Skills and Experience:
- History of providing enterprise support, administration and troubleshooting for Mobile Device Management
- Excellent oral and written communication skills
- At least 3 year of experience in mobility support
- Familiarity with ticketing systems for lifetime management of incidents
- Good knowledge of Apple iOS and Android
- Familiarity with messaging technologies (e.g., email, calendar, contacts)
- Knowledge on MDM products (e.g., Mobileiron, InTune)
- Knowledge on Intune application management & App storage management.
- Knowledge in Autopilot is added advantage (Windows/iOS - phones/computers
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Desktop Support
Salary : $62,500 - $79,200
