IT Onsite Support Engineer - Full Time - K-12 - Blytheville, AR
Job Posting for IT Onsite Support Engineer - Full Time - K-12 - Blytheville, AR at Wired Technology Partners
Job Description
We seek a Tier 1 Support Engineer to provide on-site support to K-12 customers in Blytheville, AR. As a Support Engineer, you will provide on-site support for end-users. This fast-paced and constantly evolving environment focuses on delivering high-quality service, so you must be ready for a challenge.
Responsibilities
Technical
Our company provides a work setting ideal for individuals driven by their careers and focused on delivering exceptional customer service. If you are looking for a performance-based work environment that challenges you and rewards you for your hard work, then Wired is the place for you to build your career. We offer a range of benefits, including:
Company Description
Wired Technology Partners, founded in 1991, is a group of dedicated tech professionals with a solid background, knowledge, and focus on small businesses and K-12 schools in 7 states. WIRED! is a managed service provider offering complete outsourced IT services.
Wired Technology Partners, founded in 1991, is a group of dedicated tech professionals with a solid background, knowledge, and focus on small businesses and K-12 schools in 7 states. WIRED! is a managed service provider offering complete outsourced IT services.
We seek a Tier 1 Support Engineer to provide on-site support to K-12 customers in Blytheville, AR. As a Support Engineer, you will provide on-site support for end-users. This fast-paced and constantly evolving environment focuses on delivering high-quality service, so you must be ready for a challenge.
Responsibilities
- Resolve issues for clients via phone, in person, or electronically.
- Travel to customer sites each weekday.
- Provide support for end-users, applications, devices, and systems.
- Communicate with customers as required to keep them informed of incident progress, notifying them of impending changes.
- Responsible for entering time and expenses in ConnectWise Manage.
- Provide technical assistance with computer hardware and software, including devices like laptops, desktops, Chromebooks, tablets, and charging carts.
- Provide technical assistance with operating systems like macOS, iOS, and Chrome.
- Provide technical assistance with applications like G-Suite, MS Office, Zoom, MM, etc.
- Provide technical assistance with audio/video systems such as projectors, displays, interactive displays, document cameras, web cameras, speakers, cabling, etc.
- Install and replace network devices such as routers, firewalls, switches, UPS, and wireless devices.
- Take inventory of all customer devices.
Technical
- Experience configuring and troubleshooting Microsoft Office as well as other line of business applications.
- Experience with remote monitoring & management tools.
- Experience with Mac OS and Chrome deployment.
- Experience with physical device diagnosis and repair.
- MSP experience, multiple customer experience preferred.
- Experience with classroom & conference room A/V systems.
- Administration/deployment of mobile and desktop operating systems.
- Basic administration of Windows Server 2012, 2016, 2019.
- Basic administration of Office 365.
- Basic administration of G-Suite.
- Reliable transportation.
- Ability to travel, even on short notice.
- Operates as a team player.
- Excellent communication skills (verbal & written).
- Excellent documentation skills.
- Very good analytical skills and issue prioritization.
- Good time management with an ability to work on a number of projects and tasks concurrently, setting own agendas and effectively prioritizing work.
- Strong enthusiasm for technology.
- Demonstrates thoroughness and attention to detail.
- Ability to generate and implement procedures.
- Ability to adapt to a rapidly changing environment.
- Ability to work under pressure.
Our company provides a work setting ideal for individuals driven by their careers and focused on delivering exceptional customer service. If you are looking for a performance-based work environment that challenges you and rewards you for your hard work, then Wired is the place for you to build your career. We offer a range of benefits, including:
- Competitive salary
- Medical, dental, vision benefits
- 401K with a company match
- Paid time off
- Cell phone, laptop, and tools
- Training and certifications
Company Description
Wired Technology Partners, founded in 1991, is a group of dedicated tech professionals with a solid background, knowledge, and focus on small businesses and K-12 schools in 7 states. WIRED! is a managed service provider offering complete outsourced IT services.
Wired Technology Partners, founded in 1991, is a group of dedicated tech professionals with a solid background, knowledge, and focus on small businesses and K-12 schools in 7 states. WIRED! is a managed service provider offering complete outsourced IT services.
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