Public Area Attendant

Description

POSITION OVERVIEW

The Public Area Attendant is responsible to clean and maintain all public areas to hotel standards. They present a clean and welcoming environment for hotel guests to enhance their overall experience. They interact with guests in a courteous, helpful, and genuine manner.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Maintain positive guest and client relations at all times.
• Collaborate with all departments and communicate through GXP.
• Resolve guest complaints to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash, stocking and transporting operating supplies, sort and stock linen and terry.
• Complete accurately, and in a timely manner, any assigned work.
• Maintain cleanliness levels in public areas of the hotel including guest hallways, exterior areas, and housekeeping closets.
• Assist Room Attendants or Housemen as needed.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain stock of cleaning supplies.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Report any defects to the corresponding areas responsible.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver.
• All other duties as requested.

Qualifications

QUALIFICATIONS

• Previous housekeeping experience or equivalent training preferred.
• Good reading, writing, and oral proficiency in the English language.
• Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• Ability to work effectively with co-workers as part of a team and with minimal supervision.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
• Ability to stand and walk for entire shift.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.