What are the responsibilities and job description for the Technical Writer position at Withings?
Located in our Boston office and reporting to the Support Content Project Manager, you will be a technical writer for online, in-app, and printed materials. Your main responsibilities and duties will include:
- Working with product teams to help prepare product installation guides
- Preparing tutorial content, including videos
- Creating and editing troubleshooting content that can be used in various aspects of the Withings’ user experience (user guides, Help Center articles, tutorials, packaging content, support agent troubleshooting materials, etc.)
- Preparing workflows for AI chatbot
- Proofreading English support content
- Taking technical language and making it understandable for a wide audience
This opportunity is ideal for qualified candidates who:
- Possess exceptional writing and communication skills
- Are passionate about helping people use technology to improve their health
- Are technically savvy and willing to test out new devices and features
- Work quickly, but with attention to detail
- Have a deep interest in health, tech, and communication
- Enjoy the challenge of a fast-paced global company that is continually innovating
Requirements
Requirements
- 3 years of experience in technical writing
- Strong troubleshooting skills (Understanding of troubleshooting theory)
- Exceptional writing skills and comfort with health/healthcare terminology
- Not required, but a plus: familiarity with HTML, CSS, JavaScript, Photoshop, Final Cut Pro/Adobe Premiere, G Suite, and any level of French proficiency
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Wellness stipends and OneMedical Membership!
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Free Food & Snacks
- Fitness Club Reimbursement
- Healthcare & Dependent Care FSA
- Commuter FSA
- Bike-to-work benefit
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