Field Network Technician

• Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
• Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
• Loads configuration from Engineering work packageon customer premise equipment.
• Performs customer CPE testing on-site.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
• Coordinates equipment pick up with boundary partners.
• Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• Plans daily route, requisitions equipment and supplies and stocks vehicle.
• Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
• Complies with all safety procedures and policies.
• Identifies and sorts equipment needed for work orders.
• Configures CPE in warehouse prior to installation at customer premises.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out of box failures.
• Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
• Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Performs other duties specified by FE&O Leadership
• Tests and verifies services in conjunction with the install team.
• Performs AS-BUILTS to Access Engineering, Design and Construction
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.

SHOUT Notification Level Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG – Engineering CB Access

Required

• High School Diploma, GED or related experience
• 1 year experience in a related field (e.g. technical support, installation and maintenance).
• Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies.
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization

Job Types: Full-time, Contract

Pay: $38.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Wichita, KS: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: Hybrid remote in Wichita, KS

Salary : $38