Job Posting for IT Service Desk Analyst at Wizpro Inc
Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
Assists end-users/customers in resolving their IT issues accurately and promptly
Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests
Interacts with the end-user to resolve the user's technical issues
Remotely accesses the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own
Troubleshoots network connectivity issues, working with remote employees on a corporate network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own
Provides supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem
Supports users by performing system tests and updates after they complete their troubleshooting and necessary repairs
Supports department-wide operations by supporting the creation, editing, and maintenance of IT documents
Job Type: Contract
Pay: From $23.00 per hour
Schedule:
8 hour shift
Monday to Friday
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Ability to Commute:
Beech Grove, IN 46107 (Required)
Ability to Relocate:
Beech Grove, IN 46107: Relocate before starting work (Required)
Work Location: In person
Hourly Wage Estimation for IT Service Desk Analyst in Beech Grove, IN
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the IT Service Desk Analyst career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the IT Service Desk Analyst.
Click the checkbox next to the jobs that you are interested in.