What are the responsibilities and job description for the Manager on Duty (MOD) position at Wm?
Are you a foodie who loves to share your knowledge of food with others? At Straub’s we have a strong commitment to quality food and excellent customer service. In fact, expanding your knowledge of food is a serious commitment throughout employment. If you have this likeminded desire we invite you to read on…
Who we are
Straub’s, a fine grocer with 4 stores in St. Louis, MO is family owned and operated since 1901. At Straub’s we are passionate about our food and our people, and therefore are driven by our core values of Fun, Accountability, Care, Excellence and Trust, (FACET) which guide our actions every day.
Manager on Duty Responsibilities
The Manager on Duty handles the day-to-day responsibilities of the Store Manager while that individual is not present in the store. A successful Manager on Duty is efficient and detail-oriented with a focus on customer satisfaction. Other qualities include organized, decisive, attentive, and possess a strong understanding of customer service.
1. Manage operations of the store driving sales by delivering superior customer service.
2. Listen, respond and effectively resolve customer’s questions and concerns giving undivided attention and care.
3. Direct and coordinate staff through delegation of tasks, teamwork and leading by example.
4. Manage customer centric workforce holding staff accountable for their performance as well as their actions.
5. Responsible for deposits and overall cash handling of the store.
6. Maintain clean and organized store ensuring store and merchandising is well stocked.
7. Ensure a safe, secure and legal work environment.
8. Work smart and take initiative.
9. Model and uphold the company’s core values of excellence, trust, accountability, care and fun.
