Housing Case Manager

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

                                                              Qualifications

Bachelor’s degree in Social Work or a related field. Experience working as a case worker/case manager, advocate or resident assistant preferred.  Must have a good understanding of the delivery of Social Services and community services, the ability to accept supervision and work with a team of co-workers, work well with clients of a diverse cultural and socioeconomic groups; respect of confidentiality; and able to work within ethical and legal parameters of social services.  Must be willing to support the mission of The Salvation Army, able to be certified in Adult CPR and First Aid, pass the background checks and a pre-employment drug test, possess a valid MN drivers’ license without restrictions, meet the MVR drivers’ qualifications and complete the required Service Point training course within 30 days of hire.  It must also be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment, and further understood that the required Safe From Harm training program must be satisfactorily completed within the first ninety (90) days of employment.

Position Summary

Responsible for assisting clients living in the Housing Program, access external resources,  maintaining housing stability and successfully transitioning into permanent housing. This position works in an independent manner with little direct supervision of the Lead Housing Case Worker. 

Essential Duties and Responsibilities

• Conduct client interviews and case management. Determine eligibility for programs, assist in application, provide options and make referrals.
• Maintain required statistics (i.e. TSA stats, client files, etc.).
• Participate in office and department meetings, committees, and other meetings.
• Participate in community meetings and networking.
• Function as a resource to clients. Provide referral information or evaluation services to clients of the housing unit.
• Assist in developing and establishing positive rapport with clients and outside service providers.
• Assist clients with direct assistance (foodshelf, vouchers, etc.).
• Network with community resources to help meet the client’s additional needs, i.e.: bus tokens, First Call for Help, and Hennepin County.
• Assist clients in meeting their daily needs and developing a case plan to maintain and improve their housing situation.
• Maintain a positive and helpful manner, ensuring the health and safety of the client; and educating them on services provided by other community agencies, i.e., support groups, financial resources, employment, etc.
• Input all client information into Service Point.
• Communicate unit requirements and policy changes to staff of each unit.
• Ensure proper documentation of all client interactions (service transactions).
• Encourage excellence and increase staff knowledge through proper training and supervision.
• Orient all new staff to The Salvation Army’s and departments policies and procedures.
• Maintain active interest and involvement in issues related to the homeless, chemical dependency and mental health.
• Inform Housing Program Managers of programmatic issues and concerns regarding client health, safety and well being concerns.
• Keep accurate case notes of phone calls, interviews, etc.
• Provide crisis intervention assistance when needed.
• Ability to make home visits to clients when appropriate.
• Provide required statistics (TSA stats, client’s files, United Way, etc.) to Lead Housing Case Manager.
• Participate in office and department meetings, committees and other meetings as appropriate; participate in community meetings and networking.
• Data entry, computer updating as requested.
• Assist with other department functions (i.e. special events, outings).
• Attend educational opportunities when appropriate.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include, but not limited to such actions: conflict resolution in a professional manner; courteous treatment of staff, visitors and clients; respect of others property and person and appropriate communication to and about co-workers and supervisors.
• Perform other duties as assigned, to include the annual Kettle Campaign. 

Working Conditions

There are normally no hazardous or significantly unpleasant physical working conditions, with the exception of the occasional emotional distress or turmoil (due to varying situations) with and between staff and/or clients.  The duties and responsibilities of this position cannot be performed from home. 

Bloodborne Pathogens Exposure Risk Level

Risk Level 2 - The tasks or activities conducted by Risk Level 2 workers do not involve reasonably anticipated exposure to blood or other potentially infectious materials, but could result in such exposure in non-routine, emergency situations.

Physical Activities and Requirements of Position

Hearing

• Able to hear average or normal conversations and receive ordinary information.

      Repetitive Motion   

• Movements frequently and regularly required using the majority of the body.

Physical Strength   

• Variety of Work; sitting approximately 50% of the time, with some prolonged standing, walking, bending, climbing
• Exerts up to 30 pounds of force occasionally.                                              

Talking

• Especially where one must frequently convey detailed or important instructions, information, and ideas accurately, loudly, or quickly.

Travel

• The incumbent may be required to travel by personal vehicle, organization vehicle or other mode of travel as required supporting the mission of The Salvation Army.

Visual Abilities   

• Average, ordinary, visual activity necessary to prepare or inspect documents.

Mental Activities and Requirements of Position

Mathematics Ability

• Ability to perform basic math skills, addition, subtraction, multiplication, division, fractions and percentages.
• Ability to prepare budgets

Language Ability

• Ability to fluently speak read and write in English.
• Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.
• Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar.
• Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation and variation in word order; using present, perfect, and future tenses. 

Reasoning Ability

• Ability to deal with a variety of variables under only limited standardization.
• Able to interpret various instructions.

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative and are not inclusive of the initiative expected to assume other responsibilities as needed. 

I have read the above job description and am fully aware of all the duties and responsibilities of this position and am capable of performing all duties.   If accommodations are needed to perform the duties, I agree to provide medical documentation of the specific accommodations needed.  I understand The Salvation Army will evaluate and determine whether it is financially and/or physically able to make the accommodations. 

The Salvation Army uses job descriptions to aid in various human resource functions. A job description normally is shared with the employee at the time of hire and a copy signed by the employee will be kept in the personnel file.  It will help you and your supervisor to communicate about job responsibilities.  However, these descriptions are not fixed organization policy.  They are guidelines and are subject to change.  From time to time, you may be requested to perform duties and handle responsibilities that are not part of your normal job description.