What are the responsibilities and job description for the Helpdesk Technician position at WNC Inc?
Responsibilities:
- Serve as first point of contact for employees seeking technical assistance over phone or email and walk the employee through the problem-solving process
- Perform remote troubleshooting through diagnostic techniques, pertinent questions, and determine the best solution based on the issue and details provided
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update employee status and information
- Identify and suggest possible improvements on procedures
- Direct unresolved issues, feedback or suggestions from employees to department head
Knowledge & Skills:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field or equivalent experience
Salary : $60,000 - $0
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