Sr Associate - Ops

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description

The primary role is to process journals and reconciliations within the agreed TAT and Accuracy. Timely escalation with the Supervisor/onshore on queries to get the discrepancy resolved. Provide training to  new joiners and help the supervisor in completing various reporting activities . Helping the team in resolving their queries. Driving process improvements and automations

Customer Related:

·         Prompt response to customer for enquiry

·         Prompt response for query resolution

·         Escalation to the supervisor for issues that cannot be handled

·         Develop good working relationship with the stakeholders

Process Related:

·         Identifying process improvements

·         Processing of journals in ERP

·         Performing various categories of account reconciliations.

·                         a. Perform reconciliations

·                         b. Open items resolution and provide commentary

·         Performing scheduled & reporting activities requiring analysis and research.

·         Interacting with the US/UK based clients to resolve queries via email and phone and deliver on tasks.

·         Perform Fixed Asset activities

·                         a. Additions

·                         b. Retirements / Amendments

·                         c. Transfers

·                         d. Close FA books – Run depreciation

·         Meet Accuracy Targets as per SLA

·         Meet Turn Around Time as per SLA

·         Efficient query management and resolution as defined by the Process

·         Timely escalation of issues

People Related: 

·         Work in a cohesive manner with colleagues

·         Conflicts to be handled with caution/ escalate to supervisor if cannot be resolved

·         Helping and resolving queries. 

Reporting and Documentation:

·         Accurately update activity tracker 

·         Send specific process related reports to client ( Applicable only to specific individuals)

Training and Updating knowledge:

·         Attend process update sessions/ Get relevant updates from supervisor if the session are missed

·         Clear PKT conducted by the team

·         Update supervisor in case of any new scenarios encountered

·         Attend  Non process training ( LA/BPET) every quarter

Others

·         Keep supervisor informed of absenteeism well in advance

·         Adhere Dress Codes as per company policy

Acting  as a backup for supervisor when required

Candidate should be well versed with basic accounting, can communicate well and can also understand what has been communicated. Should have a positive attitude towards organization goals and towards the responsibilities assigned to him/her.

Qualifications

BCOM

Additional Information

Should be comfortable with any shift including complete night shift