Customer Success Agent

Customer Success Agent

This role will be expected to work 9am-6pm EST.

Why join Wodify? Because your ideas matter here. Because you can drive impact here. Because you will grow here. Wodify makes a difference every day, so we invest in our people and give them the autonomy and flexibility to create success. We are on the cutting edge of fitness management software with products empowering gyms, members, and coaches around the globe. To date, we’ve connected two million people and 5,000 gyms in over 95 countries.

As a Customer Success Agent, you join our team as a resource for all things Wodify. CSA team members help our customers learn the ins and outs of using our software all while providing top-tier support when needed. This team of Wodify experts communicate with users via email, chat and 1 on 1 telephone calls to promptly address their needs and help troubleshoot their issues. This role works directly with our Customer Success Team and Managers to identify trends and help create software that everyone enjoys.

A Day in the Life:

• Provide amazing service to customers via email, phone, and screen share
• Lean on your expert product knowledge to help customers learn how to leverage our suite of products
• Use creative solution-ing to proactively troubleshoot, escalate, and solve customers’ technical problems or business challenges
• Diffuse tough conversations with customers by leading with empathy, stepping into their shoes and trying to understand the challenges and opportunities they face
• Expand, improve, and maintain our knowledge base of customer help documents
• Collaborate with sales, onboarding, and marketing to maintain an amazing customer experience throughout the entire customer lifecycle
• Work closely with our product and engineering teams to provide them with customer feedback and help prioritize bug fixes/feature requests

Knowledge, Skills & Abilities:

• 1-4 years of experience in a customer service or support like role
• Excellent written and verbal communication skills
• Team player
• Strong critical thinking skills
• High EQ
• Strong attention to detail and ability to multitask
• Experience with Zendesk (or other related ticketing systems)

Education & Training:

• Bachelor's degree or equivalent work experience preferred

Benefits:

• 50k-55k/year salary, bonus, and equity plan
• Medical, Vision and Dental Insurance plus company-paid disability and life insurance
• 401(k) plan and FSA
• Unlimited PTO
• Team, social and philanthropy events
• Gym/wellness reimbursement and commuter benefits
• Location-agnostic (remote, hybrid, and in-office friendly!)

About Wodify:

We know that you want to be part of an organization where you can build a successful career and make an impact. In order to do that, you need an organization that gives you purposeful work and the opportunity to grow and develop. We also know that those organizations are few and far between.

At Wodify, our purpose is to empower a fulfilled life for our customers, partners, and communities. We ensure our team members have the flexibility and autonomy to make a meaningful difference everyday and as Wodify grows we support our team members by providing clear steps to their own professional growth and development.

Everything we do at Wodify stems from our culture. We are driven by our values which are:

1. Operate with Integrity
2. Lead like a Business Owner
3. Invest in Yourself and Others
4. Stay Positive and Have Fun

We strive to live these values everyday in our interactions with each other, our customers, and our vendors and make sure that everyone feels empowered to hold each other accountable to them as well.

So, if our message and culture resonates with you, check out our open positions and apply! And in the meantime, check out our culture videos and blog!