Support Associate

Company DescriptionWolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand. So, why work at Wolt? At Wolt, We’re About Getting Things Done.  You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you. Our Commitment to Diversity, Equity & Inclusion We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way. Join us today to build Wolt together. #LI-ML7 #LI-OnsiteJob DescriptionAre you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! We are looking for full-time / part-time (min 15 h/week) Support Associates to join our Support team in Oslo, Norway! What you’ll be doingSupporting our customers, courier partners and venues via live chat and phone Ensuring that the delivery operations run smoothlyDeveloping our support function together with the support team as well as other teams within Wolt.Our humble expectationsYou have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindsetYou are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environmentYou can work in shifts in mornings, evenings and weekends - our support is open seven days a week 24/7. You are fluent in Norwegian language and you have professional working proficiency in English.What we can offer you (benefits): Wolt credits cashback benefitVisma Advantage Benefits Program Employee assistance program Wolt-wide training programs Fruits and drinks at the office.Additional InformationIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙If you have any questions then kindly reach out to:Malou Castell, Talent Acquisition Associate: [email protected]                           Please attach your CV then you apply for this position :)                         Kindly note that we do not accept applications via email!