Support Associate

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. Our journey in Greece started in January 2019 and from there we've expanded to Malta and Cyprus in the spring of 2020, as well as Thessaloniki, Larisa, Patra, Volos and Heraklion since then. 

We're currently looking for Support Associates to join our Support team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. 

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must! 

Attitude: Take ownership beyond the obvious.

What you'll be doing

• Handling customer and courier support together with the team in shifts.
• Developing our support function together with the team.
• Helping with other things that pop up, like providing support for our restaurant partners.

Qualifications

• You are able to work during mornings, evenings and weekends - we are open 7 days a week
• You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team
• You are a fast learner and attentive to both small details and the bigger picture
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
• You're an expert when it comes to Athen's food scene, traffic patterns, and the different areas of your city
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
• Fluent in Greek and able to work in English

Additional Information

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you! 

We will be reviewing applications on an on-going basis, so send through your application ASAP :)

If you have any further questions about the position before submitting an application, you can turn to:

Jonny Hyde, Talent Acquisition Partner - [email protected].