Referral Navigator

The Women and Family Life Center (W&FLC) in beautiful Guilford, CT, has a rare and exciting opportunity for a Referral Navigator to join our team starting the first week of August 2024. We are looking for someone passionate about seeing their work make a difference in the lives and the community we serve. Our Referral Navigators report to the Program Manager, provide case management and work directly with participants to connect them with community resources spanning multiple domains. Do you like to support and empower others and help them grow? Do you enjoy connecting with the community? Do you want to feel fulfilled by the direct impact of your work? If this sounds like YOU, then we would love to meet you!

W&FLC supports and empowers women and all families during challenging life transitions. W&FLC envisions communities where women and all families are free from violence and harassment, are economically and emotionally secure, and have access to equitable opportunities.

At W&FLC, we value our team members and offer a comprehensive benefits package. This full-time salaried position comes with paid time off, a health reimbursement arrangement, and a retirement benefit with a match.

Salary range: $40,000-$50,000 DOE/DOQ.

Essential Responsibilities

1. Conduct participant intakes via phone, video, and in-person to assess needs, which may span multiple domains (basic needs, crisis services, mental health, financial and legal services)

2. Provide individualized referrals to W&FLC programs and regional and statewide resources.

3. Advocate on behalf of participants, including assisting participants with making phone calls, filling out applications, contacting providers to collaborate on cases with other providers (per signed release form).

4. Provide crisis intervention and crisis training to other W&FLC staff & program facilitators as needed.

5. Work as a team member with all other staff to fulfill the Center’s mission.

6. Communicate and coordinate with other staff.

7. Answer inquiries and assist potential participants in all programs.

8. Strategize with other staff to ensure that all programs, including our Guided Assistance Program, work together to assist participants best.

9. Stay abreast of community needs and complete continuing education and training regularly.

10. Design and lead educational programming and awareness prevention events.

11. Attend as a representative of W&FLC at community events and programs.

12. Maintain complete and accurate reporting of services provided and update referral resources in the database.

13. Additional related tasks as requested.

Qualifications:

1. A bachelor's degree is required, and a master's degree is preferred, with a degree in social work or human service discipline. A minimum of two years of clinical or nonclinical case management experience is preferred.

2. Effective, strong communication skills and the ability to establish compassionate, nonjudgmental connections with participants are crucial for this role.

3. Strong organizational skills and experience working in an office environment are needed.

4. Experience or training with crisis intervention, domestic/sexual violence, and housing concerns is preferred.

5. Proficiency in Microsoft Office Applications (Word, Excel & Publisher) and a demonstrated high comfort level with working in or learning a new client-relations management (CRM) database are needed.

6. Proactive, with an aptitude for solving problems with creativity and resourcefulness; able to stay calm under deadlines is a must.

7. Passion for working on behalf of women and all families in need.

8. Those who are fluent in Spanish are encouraged to apply.

Substitutions Allowed—Applicants who do not meet the qualifications stated are encouraged to write precisely how their background and experience have prepared them for the responsibility of this position.

Working Conditions

1. Primary work takes place in an office environment, though some activities take place in non-standard workplaces.

2. Regular evenings and weekends are required to participate in meetings and attend events.

3. Flexible work schedule is offered to accommodate evening and weekend schedule responsibilities.

For immediate consideration, interested candidates should submit a cover letter and resume to the attention of Jennifer Wenderoth-Holster, Executive Director, at JWHolster@womenandfamilylife.org

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Flexible spending account
• Paid time off

Weekly day range:

• Monday to Friday

Application Question(s):

• Are you proficient in Microsoft Office?
• Do you have experience with client relations management (CRM) databases?
• Do you have a passion for working on behalf of women and all families in need?
• What languages are your fluent in?

Education:

• Bachelor's (Required)

Experience:

• Case management: 2 years (Required)
• Crisis intervention: 1 year (Preferred)

Ability to Commute:

• Guilford, CT 06437 (Required)

Ability to Relocate:

• Guilford, CT 06437: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $50,000