Front Desk Receptionist

Description

The Southern California Reproductive Center is proud to welcome patients throughout Los Angeles to its state-of-the-art facility in Beverly Hills. Our fertility clinic is home to IVF experts with decades of experience and modern technology complete with onsite ART laboratory and surgery center offering quality, convenience and comfort during your reproductive journey. We are located in the heart of Beverly Hills, Los Angeles County nestled on the corner of Roxbury Drive and Santa Monica Boulevard, just three blocks from the famous Rodeo Drive, a home to luxury, fashion and lifestyle.

At Southern California Reproductive Center in Los Angeles County, we help our patients achieve pregnancy and grow their families with an emphasis on health and happiness. We utilize the latest medical technology to provide comprehensive diagnoses and management for individuals facing reproductive challenges.

We are seeking a Front Desk Receptionist for our Beverly Hills location. 

The Front Desk Receptionist manages checking in and out process for patients and follow patients from check-in through check-out of each appointment. They maintain patient charts, appointment scheduling, as well as general clerical duties.

Responsibilities: 

• Greet patients, vendors and representatives.
• Ensure patient charts & Eivf accounts are updated (labels/stickers, address updates and insurance renewals).
• Generate superbills for patients receiving.
• Maintain patient flow for doctors, nurses and ultrasound.
• Prepare new patient charts.
• Update registration process for new patients in Eivf and provide insurance information to billing department (if applicable).
• Ensure checkout desk has super bills before the patient checks out.
• Prepare superbill tickets for the following day.
• Confirm patient appointments for the following day.
• Assist the appointment desk by answering the phones.
• Prepare sign in sheets for the following day.
• Cleanup workstation weekly and ensure it is fully supplied and available for the following week.
• Answer incoming calls, return calls, and relay messages to the doctor or designated person.
• Retrieve messages left in mailbox and distribute them accordingly.
• Pull charts & prepare them for the following day. On Friday, we pull charts for the weekend and Monday (on Holiday weekends, we pull Tuesday’s charts as well).
• Schedule appointments such as consults/follow ups, initial consultations (if needed) and/or in office procedures.
• Inform patients of the cost of visit or procedures.
• Provide the patient with pertinent information or instructions depending on the type of appointment scheduled.
• Confirm appointments (if not done by check in desk)
• Schedule Lunch and Learns, lunches, meetings, personal appointments or make changes to the doctor’s schedule (if needed).
• Add surgical cases to the doctor’s schedule, according to the surgery schedule.
• Inform the nurse of any scheduling conflicts.
• Make sure the desk is supplied for the following week.
• Ensure the patient information is correct according to the superbill.
• Obtain diagnoses and charges from the nurses or doctors for the services the patient rendered.
• Receive all payments, such as, past balances, daily services, and treatment or surgical fees.
• Verify cycle starts with the nurses and inform the billing department.
• Review the ultrasound, andrology, and endocrinology logs to confirm the accuracy of my daily charges & payments.
• Separate all the superbills by doctor and file them.
• Ensure all my accounts balance.
• Close payment batches for the day.
• Ensure both, check-in and check-out schedules are accurate.
• Ensure batches are complete, in order and in an envelope for the billing department.
• Supply desk for the following day or week.
• Provide Brinks and the Bank courier with their weekly pick-up.
• Sign for deliveries made by FedEx, UPS, McKesson, Biohazard Co., Staples and Michael Lester’s office.
• Clean up the waiting area throughout the day.

Qualifications

• HS Diploma or GED
• 2-4 years 'experience in a healthcare setting. 
• Strong oral and written communication skills
• Ability to manage multiple projects at a time.
• Positive attitude enjoys working directly with people.
• Excellent verbal and written communication skills
• Ability to promote a favorable facility image to patients, physicians, & physician offices
• Knowledge of computers with experience in Microsoft Office
• Ability to handle frequent interruptions that result in having to re-evaluate priorities.
• Ability to communicate effectively with center management, center staff, patients, their families, and physicians.
• Knowledge of HIPAA laws and the ability to strictly adhere to patient confidentiality.
• Familiarity with medical terminology, Private Insurance, HMO & PPO insurance plans
• Ability to communicate (verbal, written) in English and Spanish is preferred.

Salary : $20