Patient Access Specialist I

Description

Women’s Care is an independent physician’s group in with offices in Eugene and Springfield. Our clinics include:

• OBGYN
• Mammography
• Midwifery
• Maternal-Fetal Medicine
• Fertility services
• Community education

Women’s Care takes care of all women, from adolescence to menopause, and is one of the area’s strongest advocates for women’s health. Our extremely well-educated employees are deeply compassionate and understand that all women have different needs and desires. We personalize care accordingly. Everyone at Women’s care is involved in the community in some way, whether it’s volunteering, working with charities, or working with scholarships for nursing students. This involvement creates a specific culture: Our staff members aren’t just employees; they are members of our community who choose to give back. Our warm, friendly, and supportive work environment is the perfect place to grow your career in healthcare. For more on what it's like to be a part of Women’s Care, check out our website at www.womenscare.com. 

SUMMARY

The Patient Access Specialist provides exceptional service to all Women’s Care incoming/new patients. They assume responsibility and is accountable for adherence to WC policies and procedures, as well as all applicable federal and state laws as they pertain to healthcare and employment. This position also provides front desk coverage on the weekends, as well as assisting with scheduling and medical records. This position is 40 hours a week.

ESSENTIAL DUTIES

• Answers inbound calls and makes outgoing and return calls in a courteous and efficient manner. Relates to patients in an empathetic and non-judgmental manner. When issues arise, uses active listening, and takes initiative to look for and offer alternatives.
• Accurately and efficiently records, routes, and re-routes messages from patients and/or others regarding patients for triage nurses via the EMR.
• Accurately and efficiently processes ER follow-ups, referrals from outside providers, new self-referring patients, and others by obtaining demographic, verifying insurance information (including eligibility), ensuring completion of new patient paperwork and that all necessary records, test, etc. have been obtained.
• Accurately and efficiently schedules appointments for new patients with all Women’s Care physicians and providers according to specifications established by each and ensuring even distribution of new patients.
• Receives, organizes, prioritizes, stores, and maintains transmittable information utilizing electronic technology.
• Responsible for protecting Personal Health Information (PHI) and maintaining compliance with WCs Privacy Policy. Uses the minimum PHI necessary when completing assignments.
• Promotes, establishes, and maintains open and effective communications with all members of WC. Serves as communication liaison between the physicians and patients, administration, and other essential departments.

SECONDARY DUTIES

• Assumes responsibility for various department functions in the absence of staff members or in overload situations.
• Participates actively and helpfully in special committees as assigned by management and/or physicians.
• Completes assigned competency and compliance training as assigned.

Requirements

EDUCATION AND EXPERIENCE

High School Diploma or equivalent and three years of related medical office experience; or equivalent combination of education and/or experience. Work related experience should be within the discipline of medical records and/or scheduling.

COMPETENCIES

• Intermediate knowledge and understanding of medical terminology.
• Exceptional organizational and time management skills to ensure maximum productivity.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense; to carry out instructions; and speak clearly to patients, employees, physicians, and management.
• Ability to deal with moderately complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with minimal supervision while performing duties.

Women’s Care benefits for employees working at least 24 hours per week:

• Medical insurance, including a traditional plan with Health Reimbursement Arrangement or HSA with company contribution.
• Dental insurance
• Vision insurance
• Flex Spending Account/Dependent Care Flex Spending Account
• Voluntary Life, AD & D, Short-Term Disability and Long-Term Disability
• Company-provided life insurance
• Employee Assistance Plan
• Paid vacation time
• Sick leave
• Paid Holidays, including 2 floating holidays.