LGBTQ+ Health Coordinator

Job Title: LGBTQ Health Coordinator

Reports To: Medical Director

FLSA Status: Exempt

Job Summary: The LGBTQ Health Coordinator will primarily act as healthcare navigator and advocate for WHCWV’s LGBTQ patients. This role collaborates across the organization to address LGBTQ patient needs, coordinate relevant staff training, maintain vetted referral resources, and promote the program.

Essential Duties/Responsibilities:

• Resolve gender-affirming hormone therapy insurance denials on patients’ behalf.
• Complete hormone medication prior authorizations for trans and gender-diverse patients
• Complete patient referrals for various gender-affirming care including endocrinology, neurology, psychiatry, counseling, voice therapy, surgery, primary care, and additional specialists.
• Respond to patient inquiries and interest in connecting to WHC clinical services and link patients with appropriate providers and support organizations within the community.
• Collaborate with clinical team to address patient concerns, stay updated on WHC services and navigation process, and accurately communicate WHC services offered to the community.
• Build out, monitor, and revise vetted resource and referral list based on LGBTQ community and patient priorities of immediate need; develop and maintain relationships with relevant organizations
• Participate in relevant educational opportunities and stay up to date on trends regarding LGBTQ health; facilitate quarterly WHC staff training opportunities related to LGBTQ health.
• Support community engagement and efforts as appropriate, e.g. coordinating annual attendance at Pride festivals, consulting with development team on program’s fundraising initiatives, consulting with communications team on program marketing materials, etc.
• Track and analyze data on patient navigation requests; collaborate with the leadership team to identify unmet needs, gaps in care, and strategic planning and development.
• Other duties as assigned.

Requirements/Qualifications

• Critical thinking and problem-solving agility
• Highly organized, motivated, and detail-oriented
• Strong relationship builder
• Excellent communication skills
• Proficient in Microsoft Office Suite
• Knowledge of LGBTQ health care issues
• Valid WV driver’s license, use of an automobile, and current automobile insurance
• Previous experience with healthcare navigation, electronic health records, medical terminology a plus

Physical Requirements:

Sitting: 7 hours per 8 hour shift; alternates frequently to walking and standing

Standing: 1 to 1-1/2 hours per 8 hour shift; alternates frequently to walking and sitting

Walking: 1 to 1-1/2 hours per 8 hour shift; alternates frequently to sitting and standing

Lifting: Occasionally

Climbing: Rarely

Carrying: Occasionally

Reaching: Frequently

Pushing: Rarely

Grasping: Frequently

Bending: Occasionally

Squatting: Rarely

Kneeling: Rarely

Driving: Occasionally

Fine Eye to Hand Coordination: Continuously

Work Environment: In-Doors – 99%

Out-Doors – 1%

Frequency:

Never = 0%

Rarely = 1-10%

Occasionally = 11-33%

Frequently = 34-66%

Continuously = 67-100%

Job Type: Full-time

Pay: $51,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Medical specialties:

• Ob/Gyn
• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Charleston, WV 25302: Relocate before starting work (Required)

Work Location: In person