Operations Manager

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

Wonolo is looking for an Operations Manager who wants to dive in headfirst and help launch a new initiative for a fast-growing startup making a difference for hundreds of thousands of workers across the US. Reporting to the Regional Head for the West Region, you will be focused on growing and retaining the Wonoloer community in the Dallas & Fort Worth market. 

We’re looking for someone with an entrepreneurial mindset and best-in-class problem-solving skills who can operate independently in a chaotic environment. In this role, you’ll be expected to own the supply side of one of Wonolo’s top markets and be the “boots on the ground”, serving as an expert on the local market and implementing strategies to grow and engage the local worker base. This is a unique opportunity to set the foundation of success for developing markets and to work with a top-notch team at Wonolo.

We welcome qualified candidates located anywhere in the Dallas/Fort Worth (DFW) area. This role will be fully remote in the DFW area.

• Work with other Marketplace Team members to create, launch and refine processes that support a market’s supply-side (worker) growth
• Own your market’s budget, keeping ROI in mind for all of your initiatives
• Use data to playbook, execute and track operational processes that have been created
• Set a market timeline, as well as milestones and goals, for your initiatives and show progress towards your milestones
• Form relationships with community leaders and businesses to foster the development of Wonolo’s business
• Grow a community of passionate Wonoloers in your market
• Work with cross-functional stakeholders to find new customers and expand business with existing customers
• Hire and manage locally-based Operations Specialists, Operations Associates, and Customer On-Sites to support your initiatives

• 2-6 years of experience in consulting, finance, and/or operations
• You are an entrepreneur at heart, a self-motivated hustler, and able to operate independently with minimal oversight
• You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and whom to ask
• You are strong in data analysis and presenting data in a digestible way to support your decision-making
• You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
• You’re a patient teacher and have a passion for empowering others
• Experience and proficiency with Google Suite (Sheets, Slides, Docs, Forms)
• You demonstrate a commitment to advancing representation and inclusion

• Marketplace and/or startup experience is a strong plus
• Knowledge of SQL is a strong plus
• Some type of sales or customer-facing experience is a plus
• Experience with Iterable (or other communication and survey tools), Salesforce (or other CRM tools), and/or Looker (or other data analytics tools)

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity and company bonus
• We pay 100% of the medical/dental/vision insurance premiums for you
• Generous parental leave plan
• Cell phone reimbursement and company laptop
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Retirement plans as well as life and disability insurance
• We encourage a healthy work-life balance and offer flexible schedules, and an open vacation policy.
• Team outings, happy hours, company off-sites, and more!

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 1 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.

We are a remote-first company with 200 full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us:

Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers

Wonolo is one of Glassdoor's best tech companies to work for in 2021

Why G2 Venture Partners Invested in Wonolo

Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce

Wonolo is a Great Place to Work-Certified company for delivering a consistently high-trust experience for all employees. We value representation and are committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees.

Inc. Magazine's Best Workplaces 2022 (Medium to Large)

#24 in Glassdoor's Best Places to Work 2021 (Small and Medium)

#12 in Fortune's Best Workplaces in the Bay Area 2021 (Small and Medium)

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

This position is not open to applicants residing in or otherwise based in the State of Colorado, New York City, Ithaca, New York, Westchester County, New York, or Jersey City, New Jersey. The work location is flexible if approved by the Company, except that the position may not be performed remotely within these locations.