Export Agent

Ocean Export Coordinator - LA. Are you an experienced Ocean Exports Coordinator who is looking to join a company that will value you and empower you? The Woodland Group are looking for an Ocean Export Coordinator to join our team based in LA! The Export Coordinator will report to and work with the Operations Manager and be responsible for liaising between customers, suppliers and transport companies to ensure an efficient operational service is provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manage the export process from start to finish;
2. Use the most appropriate method of communication when being the first point of contact for all customers;
3. Develop and maintain effective working relationships with key customers to develop more business opportunities;
4. Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met;
5. Liaise with Customers and Operations' Departments ensuring all documents are received within the designated time frame;
6. Obtain all necessary information to ensure correct measures are in place and customer needs are met;
7. Liaise between Suppliers, Forwarders and agents to obtain up to date shipment information;
8. Ensure customers are fully informed of the progress of their shipments;
9. Provide transport companies with the relevant information to ensure customer requirements are met;
10. Ensure correct documentation is on file and act accordingly as set out in the instructions;
11. Cover other staff members when required; and
12. Any other duties as required by management for the smooth and efficient operation of the department.

CONTINUOUS IMPROVEMENT

1. Work with the operations team to continually improve processes and business performance;
2. Support changes in the role necessary to take the department and business forward; and
3. Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.

KEY PERFORMANCE INDICATORS

1. Achieve agreed individual objectives; and
2. Understand and adhere to all Woodland policies and procedures relevant to the role.

Why you'll love working for us:

Woodland Group is more than just a logistics and supply chain company. Independently owned, the Group continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for clients, team members as well as the business. Our culture thrives on a drive for excellence, opportunities to learn and develop, our diversity and relationship building, as well as our desire to bring skills and passion to a quickly changing and fast-paced environment.

Job Types: Full-time, Permanent

Job Type: Full-time

Benefits:

1. 401(k)
2. Dental insurance
3. Health insurance

Schedule:

1. Monday to Friday

Experience:

1. Shipping & Receiving Clerks: 1 year (Preferred)
2. Forklift: 1 year (Preferred)

Language:

1. English (Preferred)

Work Location: One location