Bartender, Menlo Tavern

The Stanford Park Hotel has earned the #1 traveler reviewed position on TripAdvisor since 2000. We offer retreat-like amenities and our friendly and knowledgeable team will ensure our guests have a memorable stay.

Set in the heart of forward-looking Silicon Valley, the Menlo Tavern celebrates the past thinkers, dreamers and doers who conspired together over delicious food and drink. Our menu features a balanced selection of hearty and lighter fare, inspired by elevated American dishes and California's seasonal approach to food.

We are seeking a Bartender to join our Menlo Tavern team.

Masters at Mixology, our bartenders are able to craft the perfect drink for every occasion. Their wine knowledge is exceptional and they delight in helping guest discover the wonderful bounty that California offers. They create and serve alcoholic and nonalcoholic drinks by performing the duties listed.

• Maintain presence at the bar at all times; greet every guest in a friendly and courteous manner
• Suggestively sell cocktails, wine and beer to our guests and make recommendations for pairings with our menu
• Take beverage orders from customers or food servers
• Verify guests’ identification and legal drinking age
• Mix ingredients such as liquor, soda, water and juices to prepare cocktails and other drinks; serve orders in a timely manner
• Ensure that the bar is stocked by monitoring inventory and requisitioning liquors and supplies.
• Cleans Bar and liquor storage areas as assigned
• Collects money for drinks served
• Balance banks and daily receipts
• Orders or requisitions liquors and supplies
• Arranges bottles and glasses to make attractive display
• Slices and pits fruit for garnishing drinks
• All other duties as assigned by the Supervisor
• Visually inspect the restaurant and bar and take action to ensure the restaurant is clean and organized and all equipment is in working order.
• Regularly monitor product quality and plate presentation to ensure consistency of service standards.
• Ensure food items are prepared to guest specifications by interacting with guests, ascertaining satisfaction and assisting in resolving the issue if a problem of dissatisfaction arises with the level of service or the food item requested.
• Regularly monitor supplies, to include linen, glassware, china, silverware and condiments, to ensure the restaurant is properly stocked to meet the needs of business.
• Document and submit work orders as necessary.
• All other duties as assigned by the supervisor

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the hotel facilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Displays knowledge of drink recipes, drink and wine merchandising specials
• Knowledge of basic drink service and Bar terminology
• Knowledgeable of State and Federal liquor laws
• Must be able to detect and act professionally when a guest is intoxicated
• Read write and speak English fluently
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• The ability to effectively deal with customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Knowledgeable of third party liability
• Excellent organizational skills
• Able to communicate effectively with the guest and other team members
• Meets legal age requirements for the position
• Thorough knowledge of food & beverage preparation, service standards, guest relations and etiquette
• Thorough knowledge of beer, wine and cocktails
• The ability to effectively deal with associates and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• The ability to write Food & Beverage reports, business correspondences, memos and associate performance evaluations
• Excellent organizational skills, ability to prioritize effectively, attention to detail and follow-through.
• Ability to move through a crowded restaurant to monitor activity.
• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Ability to effectively present information and respond to associates from all departments and levels of management
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Excellent organizational skills,
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

CERTIFICATES/LICENSES

Required: Responsible Service of Alcohol, ServSafe, Food Handler. CPR/First Aid preferred.

EDUCATION and/or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. One year prior bartending experience is preferred, TIPS training certification is preferred. Minimum one year of management experience is strongly preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to extreme heat and extreme cold. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually loud.

• The noise level in the work environment varies from moderate to loud.
• The bar area and restaurant may become crowded

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

The pay scale for this position is between $19.00 and $21.63 per hour, plus tips. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual wage rates will be based on a number of factors, such as experience, type of hotel experience, and education.

Stanford Park Hotel is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.