What are the responsibilities and job description for the IT Support Specialist position at woom bikes?
About you: We are looking for an experienced, technical, IT Support Specialist to be responsible for woom’s IT infrastructure needs. This role will be responsible for maintaining and troubleshooting servers, PC levels, and our network, as well as supporting our US and European teams with ensuring access to our mission-critical applications.
About us: woom bikes is the largest and fastest-growing direct-to-consumer kids bike brand in the world that is endorsed by parents and kids alike. Our sustainable and lightweight bikes have won awards and created a loyal customer base all over the world. Woom is growing rapidly and this role would support woom’s current and future technology needs.
Primary Responsibilities:
- Responding to technical support calls from end users of computers and software applications
- Setting up our new stakeholders for success
- Including, but not limited to: new computers, networks and software, user accounts and profiles on the network
- Evaluate and maintain inventory levels, as well as install and configure operating systems, anti-virus software, and other applications (i.e Microsoft Office)
- Diagnosing and remediating a wide scope of technical faults (Network, Hardware, Software)
- Identify and record the root cause of incidents, recommend potential solutions, and actions to avoid reoccurrence
Secondary Responsibilities:
- Assist in the development of new strategic technology advancements and visions
- Analyze, conceptualize and implement and support infrastructure solutions
- Prepare strategic sourcing, hybrid cloud, multicloud decisions through technology and trend analyses as well as risk, cost and investment assessments
Preferred Qualifications:
- 3-5 years of technological experience with focus on IT infrastructures and cloud Microsoft Azure
- Completed studies in the field of information technology, engineering, business informatics - or a comparable qualification in the IT environment
- Experiences with Google Workspace (G-Suite)
- Solution-oriented and analytical thinking
- Profound knowledge of IT security
- Strong willingness to provide service
- Strong communication and teamwork skills as well as good comprehension and commitment
Perks at woom bikes:
- A fully and forever hybrid work environment with extreme flexibility
- The opportunity to create a huge impact at a growing organization
- Unlimited PTO
- Performance bonus eligibility
- Rental of woom bikes for your immediate family
- Continuing education program through ACC and Simon Sinek's “Inspire U"
- Health benefits
- Medical
- Dental and vision
- Short and long-term disability
- Term life and AD&D insurance
- Fun and collaborative work environment
- $500 home office stipend