Job Posting for Softphone Genesys Administrator at Woongjin, Inc
Company Description
For More Open Positions Visit us at: http://recruiting.woongjininc.com/
Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
This role responsibilities include conducting full lifecycle analysis to include requirements, activities and design of data and administrating application. The successful candidate will develop and maintain data and reporting capabilities and also coordinate application troubleshooting/tests to deliver and meet business needs. The candidate will also monitor performance and quality control plans to identify improvements.
Responsibilities
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Design, construct, install, test and maintain data management system
Acquire data from primary or secondary data sources and maintain databases/data systems
Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
Responsible for troubleshooting\maintaining\configuring application environment consisting of Development, User Acceptance Testing (UAT) and Production levels
Work with third party software vendors to troubleshoot and resolve issues
Work with management to prioritize business and information needs
Locate and define new process improvement opportunities
Locate and define new process improvement opportunities
Salary: $95K- $100k per year
Qualifications
4 years intermediate level Java/J2EE experience
Strong knowledge of and experience with administrating application such as troubleshoot/test/design and coordinate business needs
Technical expertise regarding data models, database design development, data mining and segmentation techniques
Knowledge of databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
Knowledge of statistics and experience using statistical packages for analyzing datasets
Knowledge of backend application : Java/J2EE, Strong Spring Framework, myBatis, Strong MS SQL/MySql SQL
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Adept at queries, report writing and presenting findings
Associate degree or higher in Mathematics, Computer Science, Information Management or Statistics
Special Skills:
Goal oriented and self-motivated.
Candidate must have the ability to work independently or within a team environment.
Strong oral and written communications skills with ability to create software design and engineering documents.
Ability to multi-task and deliver high quality work under tight deadlines is essential.
Ability to work in a fast paced environment is crucial.
Ability to learn, excel and deliver at a quick pace is required.
Prefer to have an experience for call center system operation such as Genesys Engage, Nice CXone.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Softphone Genesys Administrator career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Softphone Genesys Administrator.
Click the checkbox next to the jobs that you are interested in.