Description
Job Title: Computer Support Specialist
Type: Full Time, Non-exempt
Department: Information Systems
Division: Finance
Reports to: Manager of Information Systems
Supervisory Responsibilities: no
Salary Range: $24.00 - $26.00 hourly
Diversity, Equity, Accessibility, and Inclusion at WAM:
At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more.
Job Overview:
Provide help-desk support and training to museum staff.
Duties/Responsibilities:
- Provide desktop support to staff for Windows 10, Windows 11, & MacOS operating system, as well as Microsoft 365 & Office 365 Cloud applications, such as Outlook, Teams, & OneDrive.
- Provide technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, and perform regular preventative maintenance and updates.
- Interface with vendors when needed. Order general IT supplies and equipment.
- Report problems, implement solutions, and escalate unresolved issues.
- Effectively communicate daily with the Manager of Information Services; identify trends in reported tickets and propose long term solutions.
- Contribute to the tracking of inventory supplies and equipment for the department.
- Provide excellent customer service to staff and maintain a positive and professional attitude.
- Train employees on software and hardware features and functionality.
- Perform other related duties, as assigned.
Requirements
Qualifications:
- Excellent communication and interpersonal skills.
- Strong written and verbal communication skills; the ability to discuss, explain, and educate with all levels of clientele, within and outside of the organization.
- Ability to work independently and make decisions with reasonable guidance, while maintaining strong communication as part of a collaborative team.
- Experience with troubleshooting common hardware and software problems.
- Ability to think critically and adapt or modify existing troubleshooting methods, within the limits of established policy and procedure.
- Knowledge of Microsoft 365 platform, including Microsoft Outlook, Teams, SharePoint,
- and OneDrive.
- Knowledge of networking basics, including the functions of DHCP, & DNS services.
- Embraces and promotes diversity, equity, accessibility, and inclusion initiatives.
Education and Experience:
Associate degree in computer science preferred.
A minimum of 3-5 years of experience working in a technical support role.