Human Services Coordinator I

The Worcester Recovery Center and Hospital (WRCH) operated by the Massachusetts Department of Mental Health (DMH) is seeking a dynamic candidates to serve as Human Services Coordinators (HSC). The selected applicants will perform a pivotal role in supporting individuals and families in need, promoting the philosophy of recovery and person-centered choices. The HSC serves as an advocate, providing assessment, outreach, and service coordination, while fostering a supportive and respectful relationship with the persons served. This position requires independent decision-making and the ability to establish collaborative relationships with other agencies and service providers in a statewide community.

As a trusted member of the team, the HSC complies with HIPAA regulations and confidentiality standards to safeguard protected health information. Furthermore, the HSC monitors vendor programs to ensure safety, sanitation, and alignment with consumer needs, promptly reporting any relevant issues. Attendance and active participation in meetings, trainings, and continuing education courses further enhance the HSC's knowledge and understanding of the mental health field.

Please note the following open position below:

• (1) 10:00 AM - 6:30 PM with Sunday/Monday as days off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provide person-centered advocacy, outreach, and service coordination, promoting the philosophy of recovery and empowering individuals.
• Collect and assess relevant information from service providers to formulate comprehensive clinical assessments of persons served.
• Educate and support individuals and their families, fostering positive relationships and facilitating access to necessary services.
• Assist individuals in identifying optimal community living arrangements and coordinate individual service planning.
• Utilize databases to accurately enter demographic, service tracking, and billing information, adhering to established timelines and regulations.
• Advocate and negotiate with school systems, community agencies, and state entities to ensure individuals' needs are met.
• Provide referral coordination, assisting individuals in accessing programs and services while guiding them through necessary procedures.
• Maintain accurate records, including progress notes, meeting minutes, and updates, ensuring completeness and confidentiality.
• Assess individuals' histories, risks, and multicultural and linguistic needs to provide tailored support.
• Collaborate with supervisors to plan and develop a coordinated community support system.
• Attend supervision meetings, training sessions, and conferences to enhance skills and stay updated in the mental health field.
• Monitor vendor programs, ensuring safety, sanitation, and alignment with consumer needs, reporting any relevant issues promptly.

Required Qualifications:

• Skilled in cultivating supportive and meaningful relationships with consumers currently receiving care in an inpatient psychiatric unit.
• Familiarity with consumer needs and characteristics associated with the target population.
• Proficient in utilizing local community resources and effectively collaborating with agency partners.
• Strong capability in assessing consumer needs and crafting comprehensive service plans.
• Demonstrated expertise in counseling strategies and techniques.
• Ability to identify clinical pathology in consumers and promptly alerting supervisor.
• Effective advocacy skills in representing and championing the rights and interests of consumers.
Knowledgeable in employing conflict-resolution strategies to address and resolve challenges.

Preferred Qualifications:

• Demonstrated experience working in a human services, social services, or mental health settings.
• Knowledge of recovery-oriented practices and person-centered approaches.
• Strong assessment and clinical skills, with the ability to gather and analyze information effectively.
• Excellent communication skills, both verbal and written, for building relationships and conveying information to diverse individuals and families.
• Experience in coordinating and facilitating meetings, including Individualized Service Plan (ISP) meetings.
• Proficiency in using databases and technology for accurate data entry and tracking.
• Advocacy and negotiation skills, with the ability to collaborate with schools, agencies, and other stakeholders.
• Cultural competence and sensitivity to work effectively with individuals from diverse backgrounds, understanding their unique needs and challenges.
• Proficient usage of Microsoft Office products including Word, Teams, and Outlook.
• Given the population served, bilingual or multilingual fluency.
• Prior experience working with the adolescent population.

About Worcester Recovery Center and Hospital (WRCH):
Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient, and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 290 adults and 30 adolescents, inclusive of a Deaf Inpatient Mental Health Service program for 10 patients.

Learn more about WRCH: Worcester Recovery Center and Hospital (WRCH) | Mass.gov

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

Pre-Hire Process

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact Human Resources at 1-800-510-4122 EXT 4.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. If you decline to vaccinate you will be required to take mitigation measures mandated by the Executive Office of Health and Human Services (EOHHS) that are consistent with guidance from the Department of Public Health. Failure to take those mitigation measures, including masking, could lead to discipline, up to and including termination.