Dispatcher

Join the Pinnacle of Excellence as a Dispatcher

Join us at the leading force in the heating and cooling industry across Southeast Michigan, renowned and trusted for over 20 years. We hold a strong commitment to ensuring our customers' experiences exceed expectations through our unwavering delivery of superior-quality work.

Schedule: Monday – Friday 10am – 6pm

Why Collaborate With Us?

• Steadfast Stability: Enjoy a consistent and secure work environment.
• Team Dynamics: Immerse in a professional, collaborative workspace.
• Genuine Appreciation: Here, you're family, not just another number.
• Wellness and Recreation: 24/7 access to our on-site gym.
• Celebrations: From holiday galas to company lunches and team breakfasts, we cherish every moment together.
• Continuous Growth: Benefit from weekly meetings, vendor trainings, and ample avenues for professional advancement.
• Supportive Leadership: Experience a management style that uplifts and supports.

Perks for Our Dispatchers:

• Comprehensive Health, Vision, and Dental Insurance.
• Robust 401K with a matching company contribution.
• Ample PTO, coupled with paid holidays.
• Weekly skill-enhancement sessions and company-wide events.
• Regular Staff Appreciation Days/Week to honor your dedication.
• Short-Term Disability coverage.
• Competitive compensation, starting at $17.50/hour.

Your Role as the Dispatcher:

• Act as the bridge between our customers and services, scheduling service appointments, and placing strategic outbound calls.
• Transform every customer interaction into an opportunity, ensuring utmost satisfaction.
• Navigate schedules, aligning technicians with appropriate work orders while keeping managers and customers updated.
• Meticulously maintain records, from work requests and expenses to inventory, ensuring accuracy and organization in our customer database.
• Always stay connected with your team and manager, ensuring seamless communication.

Our Ideal Dispatcher:

• Brings hands-on dispatch experience.
• Has a background in home service customer interactions (preferred).
• Service Titan experience preferred.
• Exhibits computer proficiency and agility with phone systems.
• Radiates empathy, understanding, and exceptional interpersonal skills.
• Upholds a reputation for reliability.
• Demonstrates stellar communication skills, both written and verbal.
• Seamlessly multitasks and navigates challenging situations with grace.

Elevate your career by aligning with excellence. Join us and redefine what exceptional service feels like.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position.

Salary : $18 - $0