What are the responsibilities and job description for the Dispatcher position at Work With Your Handz?
Calling All Dispatch Heroes: Your Next Mission Awaits!
***IN-OFFICE POSITION***
Welcome to your premier destination for top-notch plumbing services in Phoenix, AZ! We prioritize YOU, offering unparalleled customer service, superior workmanship, and transparent pricing. Join us as we redefine the plumbing experience, one satisfied customer at a time!
Success as a Dispatcher involves efficiently coordinating customer requests with service technicians, ensuring timely and satisfactory resolutions. A successful Dispatcher excels in prioritizing tasks, managing schedules, and communicating effectively to maintain smooth operations and high customer satisfaction. This role will also be the right-hand person to the General Manager, assisting with duties as needed.
What can we do for you?
- Opportunity to make between $20 - $24/hour!
- Medical, Dental, and Vision insurance; Life Insurance; PTO and Paid Holidays; Company events
- 401 with company match.
- Enhance your skills through ongoing training programs.
- Thrive in a workplace characterized by excellent company culture and teamwork.
- Explore possibilities for career growth within the organization.
- Experience a secure work environment with a steady foundation.
As a Dispatcher you'll have:
- A proven track record in customer service/dispatch.
- At least 2 years of Dispatch experience in a home service setting.
- Service Titan experience.
- Ability to assist with other duties in the office.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust, diffuse conflict and hold others accountable.
- Ability to work an on-call rotation.
As a Dispatcher you'll need to:
- Learn the business and learn how to prioritize the most urgent customer calls.
- Optimize the usage of your technicians by assigning them to the appropriate calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Participate in training so that you grow and develop as a professional.
- Update customers throughout the day on the technician’s progress.
- Learn the call script to sound professional and authentic when speaking with our customers.
- Maintain and update our customer database with complete and accurate information.
- Learn to use Service Titan software.
- Respond to customer requests, resolve issues, and promote the brand.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Other duties as instructed by the General Manager.
If you’re looking to join a company that truly values you and your skills, with competitive pay and comprehensive benefits, then look no further! We are committed to being the right employer for you!
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check and drug test are required to be considered for this position.
Salary : $20 - $24
