What are the responsibilities and job description for the Operations Manager position at Work With Your Handz?
Ready to Drive Efficiency and Excellence? Join Us as an Operations Manager!
Are you ready to roll up your sleeves and join a team that's all about your growth and success? Join the industry leading residential service company on Long Island! We are proud to be a company that values good old-fashioned hard work and the satisfaction of a job well done. We work hard but we have FUN too!
As the Operations Manager overseeing our Electrical, Plumbing, and HVAC departments, success in this role involves skillfully managing the multi-million-dollar P&L, ensuring smooth operations, showcasing financial expertise, fostering organic growth, and executing strategic acquisitions with precision.
What can we do for you?
- Competitive Compensation - Target Earning is $200k plus 20% Bonus!
- Stable work environment where your growth is encouraged and supported.
- Continuous and extensive training and development opportunities.
- Medical, dental, and vision insurance
- Long-term disability and company-paid life insurance.
- 401K plan with company match.
- PTO and paid holidays.
Responsibilities for the Operations Manager:
- Collaborate with the executive team to shape strategic direction and provide leadership to the Plumbing, HVAC, and Electrical departments.
- Develop and implement operational plans to achieve profit and growth targets for each department.
- Oversee day-to-day operations across all departments, ensuring efficiency, quality, and adherence to guidelines.
- Optimize P&L performance and balance sheets for each trade, driving financial success.
- Recruit, train, and mentor a high-performing team of technicians and apprentices, fostering a culture of growth, accountability, and excellence.
- Support team leads in managing field operations staff and implementing best practices.
- Champion a customer-centric approach, maintaining exceptional service delivery standards and handling customer concerns promptly.
- Develop and maintain strong customer relationships, encouraging repeat business and brand loyalty.
- Ensure strict adherence to industry regulations, safety protocols, and company policies across all trades.
- Investigate and resolve safety issues, promoting a safe working environment.
- Monitor and analyze performance metrics, implementing strategies to enhance efficiency and customer satisfaction.
- Conduct regular performance reviews and provide feedback to team members.
Requirements for the Operations Manager:
- Demonstrated leadership experience of 7 years.
- Knowledge of residential service industry preferred.
- Strong analytical abilities, adept at transforming financial and operational data into actionable strategic insights.
- Skilled leader capable of assembling and guiding a successful team.
- Exceptional communication and interpersonal skills, proficient in fostering relationships with employees, customers, and stakeholders.
- Familiarity with Service Titan software is preferred, but being tech savvy is a must.
- High level of organizational oversight and ability to see the big picture.
- Expertise in using data and financial statements to make decisions and drive revenue.
Don't miss this opportunity to join an industry-leading legacy. Apply now and let's take your career to new heights together!
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