Responsibilities

We are looking for an exceptional Technical Instructor/Trainer to join our growing team. In this role, you will be involved in delivering virtual and onsite instructor-led training, and supporting the instructor-led services functions for our primarily customers, partners, and occasionally internal staff. You will also be responsible for:

Training Delivery:

• Deliver a comprehensive suite of instructor-led events, ranging from beginner to technically advanced courses, including:

  • Full day public beginner/intermediate

  • Full day advanced technical sessions 

• Half day public beginner monthly virtual instructor-led sessions.

• Half day private beginner/intermediate virtual sessions for new and existing customers.

• Full day private beginner/intermediate sessions at customer sites. Will require travel.

• Quarterly and Monthly onsite in-person instructor training at Workato HQ in Mountain view and additional sites such as Denver and NY being explored for both customers and prospects.

• Coordinate with external sites and customers to provide comfortable training session environments for students.

• Assess student submissions of practical exercises.

Training Material Development:

• Develop training materials to support existing or future instructor-led offerings.

• Maintain and update training materials in response to product updates, or changes in curriculum to stay in alignment with adjacent training in different formats.

• Develop advanced instructor-led training materials to meet the growing demands of our customers.

• Conduct train-the trainer programs to increase capacity.

Subject Matter Expertise:

• Tap into relevant experience and Workato application knowledge to address students’ questions with care

Customer-Centric:

• Possess the ability to understand and address customer inquiries and concerns, tailoring responses to their unique business use case and needs using the Workato platform.

Performance Metrics:

• Drive key performance indicators, such as:

• End of session surveys

• Instructor Utilization %

• % registration to participation

• % of participation to passed exams

• Testimonial collection

Continuous Improvement:

• Provide recommendations to continuously improve and grow Workato’s education services.

• Stay up to date with industry tools and technologies to improve the virtual and in-person training experience.

Requirements

Qualifications / Experience / Technical Skills

• 3-5 years of experience in any of the following at a SaaS/iPaaS company: 

• Technical Instruction

• Solutions engineering or consulting (pre or post sales)

• Customer-facing professional services

• Preference will be given to candidates who:

  • Mountain View, California

  • Denver, Colorado

• Have proficiency using the Workato application

• Have worked specifically as a Technical Instructor

• Have a background in iPaaS, computer science, automation, integration, or technical topics adjacent to Workato’s technology

• Have a BS or Masters in Computer Sciences/Engineering

• Are within driving distance to our United States office locations:

• Estimated 25% travel required.

Soft Skills / Personal Characteristics

• Authentic charisma and infectious enthusiasm for Workato’s product.

• Confidence in answering live customer questions.

• Consistently delivers high-quality live presentations, education delivery, audience management.

• Addressing learners of widely differing technical aptitudes and comfort levels.

• This role will offer classes in English. Native or significant mastery in English is required.