What are the responsibilities and job description for the Technical Support Representative, Pet GPS App - Remote position at Working Solutions?
Why Working Solutions
Calling all tech savvy dog lovers! We're looking for people to join our team of Customer Care PROs and help callers needing tech support for a pet safety and training product. Calls are highly technical in nature and will include troubleshooting flows for mobile app (iOS and Android) and GPS technology questions and issues. This opportunity will fill quickly - apply today!
Why join our WooHoo! Crew? There are many perks to contracting with Working Solutions!
- Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
- Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
- Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
- Supportive environment: We’re there to help every step of the way so you can focus your efforts on bringing top-notch service to the customers we serve.
This opportunity is available to contractors residing in the United States (excluding CA, NY, PA, and WA).
Overview
Schedule
- Flexible schedule opportunities – you schedule your hours!
- Hours of operation are 8:00am-4:00pm Central Time Monday-Friday and 9:00am-3:00pm Saturday-Sunday.
- Contractors should be available to work at least 20 hours/week.
Compensation
- Earn up to $13-14 per hour
Required Skills
- Contractors must be technically savvy and able to troubleshoot using technical issue flows.
- Understanding of both iOS and Android operating systems, GPS technology, and device features such as Bluetooth and Wi-Fi
- Self-motivated and resourceful
- Tech-savvy and avid computer user
Technology & Equipment Requirements
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi used for work)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- Wired USB headset with a microphone
**Full PC requirements
Work Environment Requirements
- Quiet, uninterrupted space
- Organized desk area
Important Information
Our Application Process
Ready to join? Click “Apply Now” and complete your profile. You will then be prompted to complete an online assessment. This assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation to log in to our online portal to complete a background check and a technology scan. You can view our technology requirements here. After successfully completing your technology scan, you will have access to view and apply for our open client program contracts. Don’t see anything you like? Our offerings change weekly! You can find more information about our hiring process here.
About Working Solutions
At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors. With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40 hours per week, and you can select the hours that are most convenient for you. Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.
Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say…
Salary : $13 - $0
