What are the responsibilities and job description for the Customer Service Representative position at Workline Solutions Inc?
We are currently looking for a Customer Service Representative to join our team! A Customer Service Representative, will be responsible for providing product/services information, answer questions, and have the ability to resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This position is important to our growth by being able to help maintain a positive brand image and giving all customers a good experience.
Compensation and Benefits:
- $18
- Monday-Friday 8am-5pm
- Vision
- Dental
- Medical
- Weekly Pay
The requirements are as follows:
- High School diploma or equivalent
- At least 1 year of related work experience
- Communication skills
- Order entry
- Problem solving and resolution,
- The ability to up-sell
- And be able to work as a team
- Mechanical aptitude or previous parts counter or mechanical experience a plus*
- Previous experience dealing directly with customers in an in-bound sales environment Responsibilities and daily tasks:
- Ability to sit and look at a computer screen, listen to customers through a headset, and. enter data quickly and accurately into a computer for long periods of time.
- Ability to lookup and read illustrated parts listings on the computer, microfiche, or in other reference material spatial ability.
- Ability to use e-mail, web applications, and an industry-specific computer application.
- Ability to read numbers accurately and multi-task.
- Ability to sell the company and our products to our customers, including up- selling.
- Ability to address customers in a courteous and efficient manner.
- Ability to manage customer complaints and/or angry customers and to handle stressful situations over a telephone.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Oregon City, OR 97045: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $18 - $0