IT Consultant II

Description

We're looking for IT professionals who will thrive working with multiple corporate clients to help them support, manage, and plan their IT infrastructure. Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house. We're not just looking for the best technical talent, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner!

This position provides service to our clients both remotely and on-site, strategic planning in conjunction with the WorkSmart team and clients, and on-call responsibilities.

Requirements

• Willingness to work remotely when not onsite
• Willingness to travel to clients’ sites
• Good problem-solving skills with experience identifying and escalating issues.
• Ability to identify, prioritize, and escalate issues appropriately
• Ability to work in a fast-paced, team-oriented environment with team members
• Motivated; requiring little instruction or guidance from their direct manager.
• Solid customer service and organizational skills
• 3-7 years administering Windows servers, including Exchange & SQL
• 3-7 years providing user support in a corporate environment
• 3-7 years managing network equipment (firewalls, routers, switches, etc.)
• 3-7 years administering and troubleshooting Office 365 environments (Mail, OneDrive, SharePoint)
• 3-7 years administering VMWare environments
• 1-5 years of Azure experience

You'll also need:

• Excellent communication (written and oral) skills
• Excellent documentation and record-keeping skills
• The desire and ability to learn new technology

This is a hybrid position. Employees will work both on-site and remotely.

Benefits

This is a full-time salaried position with excellent benefits.

• Health, Dental, and Vision insurance
• Short- and Long-term disability, plus basic life, at no cost to you
• 401(k) with corporate match
• Wellness reimbursement
• Up to 4 paid days per year for volunteer activities

Core Values

Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these three core values as a filter through which we make decisions. And by embodying these values as an organization and as individuals, we will continue to grow and succeed.

Doing the Right Thing

• End results matter
• Finishing is key
• Flexibility makes things better
• Be invested in the outcome
• It takes heart & hustle

Personal Connections

• People come first, technology second
• Make strong connections internally & externally
• Be compassionate
• Be collaborative

Be Curious

• We believe asking questions in tough situations leads to creative solutions
• We are willing to try new things
• "It's always been that way" isn't good enough
• We seek to understand other perspectives