Front Office Specialist/Receptionist - workers comp clinic

Do you have EXCEPTIONAL CUSTOMER SERVICE skills? A passion for helping others? A dedication to teamwork and a great communication style?

Workwell Occupational Medicine, LLC is seeking an experienced Front Office Specialist to join our team! This is a full-time position based at our Fort Collinsclinic at 1600 Specht Point Road in Fort Collins. Workwell Occupational Medicine, LLC is a specialized medical provider that treats work-related injuries and provides occupational health services for employees of our business clients. We have eight welcoming walk-in clinics in Northern Colorado, the Denver Metro area and our newest clinic in Colorado Springs with medical providers who are ready to treat your employees with an on-the-job injury or illness. This position will be scheduled to work M-F, 8:00 am - 5:00 pm. Must be willing to occasionally travel to other Workwell clinics to provide coverage when needed. Starting pay range is $18.00 - $20.00/hr. DOE.

Job Duties & Tasks

• Patient greeting: Greet patients with a smile. Notify the appropriate doctor/nurse practitioner by paging them on their extension. If paperwork is required make sure to complete required paperwork.
• Answer Phones: Answer all telephone calls in a professional manner and direct to appropriate staff member. Take accurate messages. Check voice mail and return calls when required.
• Scheduling: Scheduling clinic appointments for: Work Comp injuries, drug screens, physicals, immunizations, referrals to specialists, scheduling scans/MRI’S/X-rays, JSA, FCE’S, physical therapy and massage therapy appointments.
• Manage all work comp visits: Schedule appointments, creates chart, coordinates all paperwork, to include RX and /or supplies given, enter into system all charges for billing, keeps employers and insurance companies informed of patient’s progress via faxes / emails.
• Faxing or email: All m-forms and dictation when required or insurance / employer’s requests
• File: File correspondence, etc in the appropriate section of the chart.
• Attachments: Attach all scans and faxes to patients’ files.
• No-show follow- ups: Notify employer and/or insurance carrier of any no-show. If no response, call patient to reschedule. After three consecutive no-shows, employer or insurance carrier will have to call to reschedule the appointment.
• Reminder calls: Make reminder calls for all of our patients for the next business day.
• Prepare new patient charts: Always have new patient charts ready with new patient information sheet. Place dividers, patient information form.
• Process Charts for Physical Therapy: Responsible for making copies of both the daily note and charge sheet. File the original daily note on chart and prepare chart for the next visit by having a copy of a blank daily note ready.
• Pre- authorizations: Responsible to obtain pre-authorization from insurance company for any outside referral, physical therapy, massage therapy and keeping record if this in the system.
• JSA/FCE: Responsible for calling insurance carrier and ask for authorization for JSA/FCE. Calls patients to schedule and sends out confirmation letter. Advises the referring provider of the scheduled appointment date and time.
• Consults, X-rays, etc.: Obtain reports from referring providers. Have ready for patients follow up.
• Signature: Make sure that a provider signs off on any paperwork that is required (M-form form Nurse Practitioner)
• Waiting room: Keep office and waiting room clean
• Billing: Make sure to receive completed billing for all services performed and turned into billing, this includes to enter all charges into the system.
• Medical Records: Request records from other facilities upon doctors request.
• Re-Calls: Runs re-calls reports.
• Provider office: Responsible for the upkeep of the provider offices, inclusive of linen change and stocking of supplies. Chaperoning doctors/patient visits when requested. Assist the provider when needed.
• Pharmacy: Calling in medication to pharmacies according to providers’ directions
• Other duties as assigned

Work Hours

Clinic hours are approximately 8am - 5pm (vary by location), Monday - Friday, No weekends. Hours are dependent on business and clinic needs.

Physical Requirements

Standing 23 % of the time. Walking 25% of the time. Bending /Squatting/Kneeling 7 % of the time. Reaching 10% of the time. Lifting up to 20 lbs. 5 % of the time. Sitting and reaching 30% of the time
Required Experience:

Education, Skills & Qualifications

• High School Diploma or equivalent required.
• Two (2) or more years of demonstrated Front Office /Reception experience, preferably in a healthcare environment.
• Spanish bi-lingual highly desired.
• Current certification of CPR/BLS for health care workers from recognized program, required.
• Must demonstrate organizational and time management skills, as well as an ability to prioritize tasks that keep providers and clinic operations flowing smoothly.

Starting pay range is $16.00 - 18.00/hr, DOE. In addition to our excellent work environment, extremely desirable work-life balance and welcoming professional culture, Workwell offers a competitive salary and comprehensive benefits package including (but not limited to) employer-sponsored health insurance plans, generous Paid Time Off program, Holiday Pay, Continuing Medical Education (CME) reimbursement (including reimbursement of licensure and certification fees), and 401(k) retirement plan participation within six (6) months of hire.