Operations Manager

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

About ContainerPort Group:

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com

About This Role:

ContainerPort Group, a World Group Company, , is currently looking for an attentive and goal-oriented person to join our family as an Operations Manager for our growing operations in Baltimore, Maryland!

The Operations Manager will build lasting relationships with our customers and contractors that center around our core values. Does this sound like you or fit your experience? Get in touch with us by applying here.

Duties and Responsibilities:

• Supervise and manage transportation and intermodal services through excellent communication and teamwork
• Managing our Independent Contractors recruitment, relations, and retention
• Training and development of Customer Service Coordinators and Dispatchers
• Overseeing administration staff to ensure accurate billing and invoicing to customers as well as accuracy of settlement payments to independent contractors
• Continuous process improvements to increase reliability and lower service defects for missed customer appointments, per-diem, and demurrage expenses.
• Other duties as directed to support company growth and strategies

Education and Experience:

• High school diploma required, college degree preferred
• 5 years’ experience in trucking industry (intermodal preferred)
• 2 years of supervisory experience required
• Strong working knowledge of HOS and DOT regulations
• Experience with owner operator fleet preferred
• Computer skills required: Microsoft office
• Familiarity with Transportation Management Systems, Trinium experience a plus

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position for extended periods of time
• Must be able to constantly operate a computer and other office equipment

Benefits/Perks:

• Competitive compensation
• Comprehensive Benefits package:
  • Medical, Prescription, Dental, Vision
  • Life, AD&D, & Disability insurance
  • Employee Assistance Program
  • Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility