Employee Benefits Senior Account Manager

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America.  We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our Award-winning Florida Employee Benefits team continues to exceed expectations and we have the need for talented Employee Benefits professionals who want to work for a successful team in a rapidly growing company.  This role reports to the Director of Client Services for the Florida Market and is a great fit for a Senior level Account Manager with 7 years of experience that is eager to join an energetic team enthusiastic about providing client service excellence and innovative solutions to clients. Learn more about what World Insurance Associates has to offer by visiting our website at www.worldinsurance.com and eb.worldinsurance.com 

Employee Benefits Senior Account Manager

Miami, Florida

The Employee Benefits Senior Account Manager will lead and drive client relationships for strong client retention and satisfaction.  As a trusted advisor, the Account Manager identifies client needs and develops programs and initiatives that support client goals and objectives.  The ideal candidate will bring demonstrated experience in developing and executing client strategy, managing renewal process and marketing activities, negotiating with carriers, and making program recommendations.  Responsibilities include collaborating with internal SME’s to enhance program effectiveness and educating and consulting with clients on current trends and regulatory compliance.  The individual will prepare, and project manage service deliverables, provide day-to-day client service and manage vendor performance, to exceed client expectations and achieve service excellence. 

Key responsibilities include:

Independently and/or in conjunction with Producers or team, deliver exceptional client service and actively engage client contacts at all levels:  

• Strategic management of assigned book, including needs assessment, strategy and program development. 
• Develop and manage annual client service calendar to achieve client objectives.
• Project manage client service plan activities and prepare and present key deliverables including annual stewardship delivery, strategic planning, pre-renewal, renewal, and OE planning. 
• Monitor and communicate plan performance, identify cost drivers, analyze plan design options, and propose cost savings and funding alternatives.    
• Lead renewal and marketing activities and apply understanding of underwriting to negotiate with carriers to obtain best possible coverage and rates to enhance overall program offerings.  
• Build strong client relationships, engaging internal and external subject matter experts to address client needs.
• Deliver day to day client service, including compliance and escalated claims and billing issues, with regular client touch points proactively managing open items. 
• Manage employee communication and engagement strategy including coordination and review of open enrollment materials, conduct open enrollment meetings for clients.
• Lead benefits program implementation efforts, including plan document reviews and vendor calls, manage vendor performance.
• Update agency management system and client correspondence, carrier documentation according to workflows and assuring accuracy for compliance.

Requirements:

• Bachelor’s degree in business or related field of study or equivalent work experience demonstrating progressive advancement in duties and responsibilities. 
• Minimum 7 years of experience dealing with health and welfare plans, ideally gained in a benefit consulting/brokerage firm, working with middle market/large accounts. 
• Strong technical knowledge of health and welfare employee benefit plan design, insurance products, current and emerging trends and regulatory environment
• Strong financial acumen, analytical and detail orientation required, including ability to apply underwriting and funding concepts.
• Strong consultative and negotiation skills, with ability to apply knowledge to solve problems and bring creative solutions.
• Excellent customer service skills including the ability to resolve issues quickly and effectively with a high sense of urgency.
• Strong project management skills with proven ability to manage multiple projects simultaneously to produce quality deliverables timely and accurately.
• Strong relationship building skills, with ability to quickly identify client needs and priorities to bring World solutions.
• Ability to apply critical thinking skills when approaching all tasks.
• Strong communicator, with ability to tailor written and presentation style to demonstrate confidence and convey clear messages and ideas to varied audiences, to build understanding and commitment based on recommendations.  
• Self-starter with proven ability to work independently and within a strong team environment. 
• Advanced skills in Microsoft Office products including Excel and PowerPoint.  Experience with BenefitPoint strongly preferred.
• Life and Health insurance license required.
• Ability to work outside of normal business hours as needed.
• Travel is expected to be 10-15% as needed.             

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.