Reviews delinquency reports and uses appropriate collection techniques for all past-due accounts. Contacts delinquent customers, either by phone, fax, e-mail, or by mail, to inform customers of the delinquent account, and either to secure a payment or to arrange a new payment schedule. Makes arrangements with customers for payment using own discretion and judgment with company policy.
May perform other related duties as assigned by supervisor or manager.
PRIMARY DUTIES & RESPONSIBILITIES:
May perform other related duties as assigned by supervisor or manager.
QUALIFICATION:
Previous experience as a collector or comparable position is required. Previous customer service experience is preferred.
Thorough knowledge of collection techniques is necessary.
Establishing rapport with customers, managers, and other employees, as well as communicating effectively and tactfully, is necessary.
Must have a good understanding of effective customer service skills and techniques.
Experience in examining documents, reports, correspondence, and data retrieved onto a computer monitor. Must have the ability to hear and understand customer inquiries and responses on the telephone.
Accurately enter data into a computer and perform clerical functions such as data entry, filing, photocopying, faxing, etc., as necessary. Working knowledge of word-processing and/or spreadsheet programs, such as WORD and EXCEL, is preferred.
Should have a good knowledge, after training, of the company's organization, department functions, and product/services to assist customers.
#LI-KD1
#IND-KD1
World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Click the checkbox next to the jobs that you are interested in.
Click the checkbox next to the jobs that you are interested in.
Customer Service Skill
Food Presentation Skill
Child Action, Inc, Sacramento, CA
Hired by Matrix, McClellan, CA