Education Center Enrollment Coordinator (Temporary)

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

The Education Center Enrollment Coordinator role is designed to contribute to the process of building capacity within World Relief to serve Afghan newcomers, especially women, supporting them through the education center team’s outreach to, enrollments in and provision of services that support newcomers by empowering them with the educational knowledge and experience that will allow them to flourish and build strong connections and community in their new home.  

Compensation: $18-$20 per hour

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• New Arrival Projection
• Extract last month’s new arrivals from Dynamics into a spreadsheet
• Filter according to guidelines
• Research and input any necessary fields that are missing for each client to include: address, phone, language, country, education and ESL level
• Prepare spreadsheet for staff projection for future course and workshop offerings, information session and volunteer and interpreter services 
• Management over Education Center Enrollment
• Contact clients for enrollment and arrange appointments for intake and assessments (estimated 100 enrollments per month, 30-45 minutes per enrollment intake)
• Create self-sufficiency plan, Group Services goal and client notes to be added into corresponding forms.
• Prepare all necessary forms from Dynamics for each individual for new enrollment to include:
• Cover Sheet, Client Agreement forms, Proof of Eligibility Documentation, Self-Sufficiency Plan forms, Group Services form, Consent to Obtain and Release Information forms, DSHS Consent form, Media Release form.  Total pages for each client is 16 pages.
• Conduct intake and assessment for each client ensuring all forms are signed with signatures and dates for client, staff and interpreter. 
• Estimated time for each client is 30-45 minutes depending on preparation of auto-fill documents.
• Create client notes for each client
• Close enrollments every 3 months
• Upload all documents for each client into Dynamics
• Train new staff on enrollment processes
• Implement different enrollment process for referrals to PC Group Services and train staff 
• Management of all Education Center Referrals
• Receiving all referrals from Dynamics, Teams and front desk
• Inputting and organizing referrals into a referral spreadsheet for weekly review 
• Database Management of Education Center Events in Dynamics
• Create an event for all courses and workshops
• Add all attendees for courses and workshops
• Provide quarterly report to manager 
• Participate in and support the education team with other activities, such as workshops, events and activities like celebrations and information nights. 
• Dynamics Training as provided by headquarters
• Interpret for classes or conduct in Dari: enrollments, classes, client communication and follow-up. 
• Other duties as assigned. 

• Ability to manage competing priorities
• Professional communication skills (oral and written)
• Commitment to Confidentiality and Professionalism
• Teamwork
• Self start
• Initiative and Independent Work
• Interpersonal Skills
• Proficient in Microsoft software 

• Committed to the mission, vision, and values of World Relief
• Strong attention to detail and willingness to ask questions
• Bilingual (English and Dari) 

Temporary Employees and Paid Interns have access to the following World Relief benefits:

- Employee Assistance Program (EAP)

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.