RMA Program Specialist

POSITION SUMMARY: 

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

Are you a person of compassion, or an advocate for justice? Someone who stands up for the rights of the marginalized, the exploited and the forgotten? Do you want to work alongside a team that is passionate and driven to provide excellent services to our immigrant neighbors? World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission as we partner with churches and the local community. This position consists of ensuring that Refugee Medical Assistance is administered to eligible clients in a timely and accurate manner. This position will work with various members of the WRNTX team to support their direct work with refugees and other immigrants.

Compensation: $ 18.00 - $20.00 DOE

ESSENTIAL FUNCTIONS: 

• Serve as primary point of contact regarding any past and current enrolled clients
• Serve as the primary point of contact between WR-NTX and USCRI
• Stay current on policies and practices involving RMA
• Stay current on ORR eligibility policies
• Stay current on TXOR requirements regarding RMA
• Assist the Intake and Eligibility Specialist as needed
• Complete RMA applications for eligible clients using the eRED system
• Respond to USCRI requests for corrections in eRED system, as needed
• Notify clients of approvals, denials, termination
• Comply with internal client data tracking procedures
• Maintain detailed and accurate case notes
• Assist in the preparation and maintenance of detailed case files and required forms
• Refer clients to other programs and services, as needed
• Assist in communicating with clients about eligibility and intake/enrollment
• Other duties in support of programs may be assigned

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal and communication skills
• Ability to manage multiple demands and deadlines with flexibility
• Ability to maintain records and reports
• Detail-oriented and organized
• Demonstrates initiative, flexibility, and responsibility
• Ability to communicate clearly, both orally and in writing
• Effectively manage stressful or crisis situations
• Fluent in refugee languages preferred, but not required (Spanish, Dari, Arabic Swahili)
• Advanced competency in the use of Microsoft Office

REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Cross-cultural experience strongly preferred

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
• The employee frequently is required to sit, reach with hands and arms, talk and hear

WORK ENVIRONMENT: 

• General office setting
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
• Year-end archiving activities involve repeated lifting and bending
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review. 

World Relief offers a competitive benefits package (25 hours per week): 

World Relief contributes to monthly premiums: 

• Medical 
• Dental  

Additional Benefits: 

• Offer 16 Paid Holidays! 
• Vision
• Offer Paid Sick and Vacation Leave 
• Paid Maternity & Paternity Leave
• Parental Leave
• FSAs: Medical & Dependent Care, & Commuter Funding 
• Supplemental Life Insurance (employee, spouse, and children) 
•  Free coffee
• Mileage reimbursement

World Relief pays 100% for eligible employees: 

• Group Term Life (employee, spouse, and children) 
• Long Term & Short-term Disability 
• Accidental Death and Dismemberment (AD&D) 
• Long Distant Travel Insurance  
• Employee Assistance Program (EAP)  

World Relief - Retirement: 

• 401K & Roth  
• WR matches up to 4%, then an additional quarter percent up to 10% 
• Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year  

World Relief Discounts (Immediately Eligible): 

• Verizon 
• Pet Insurance through Nationwide 
• Home and Auto insurance through Liberty Mutual 

 We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.