Support specialist

POSITION SUMMARY :

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?

Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered yes’, to any of the above, World Relief, and millions of people around the world need you.

The Holistic Support Specialist will work with refugees and immigrants to achieve holistic self-sufficiency and integration.

The primary responsibilities of this position will include assisting clients to complete personalized goal plans to remove barriers to self-sufficiency and cultural adjustment, providing support on managing appointments, navigating health and wellness goals, progressing towards naturalization, and connecting clients to appropriate community resources.

Compensation : $21 per hour

Role & Responsibilities

• Provide direct client care and case management to refugee and immigrant caseload
• Enroll clients into relevant programs including completing assessments and developing service plans to track progress of goal achievement
• Provide orientation on various life skills topics (budgeting, paying rent / utilities, riding the bus, scheduling medical appointments, etc.)
• Encourage participants to work towards self-sufficiency and early employment (if applicable)
• Work to ensure client enrollment to public benefits (as applicable), enrollment in ESL classes, and encourage clients to engage in further integration programs and legal services
• Perform home visits and evaluations to identify and address barriers to successful resettlement and integration during service period
• Operate as a cultural broker between volunteers, church groups, service providers and refugees
• Actively work toward the mission of World Relief to empower the local church through engagement of local churches and volunteers
• Maintain regular communication with clients through phone calls, emails, and office visits
• Maintain and complete detailed and accurate records of client files, case notes, and reporting records and submit monthly program reports in compliance with state and federal funding partners
• Participate in staff meetings, ongoing training, and other staff development opportunities
• Other duties as assigned by supervisor

Knowledge, Skills, & Abilities

• Demonstrated understanding of case management processes; extremely detail-orientated; excellent time management skills
• Proficiency in Spanish, Swahili, Dari, or Kinyarwanda highly desired
• Strong verbal and written communication skills
• Previous professional experience in social services sector strongly preferred
• Previous case management experience preferred
• Skill and sensitivity working with people from various backgrounds and beliefs
• Ability to work with minimum supervision and resolve problems / issues promptly and effectively
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and / or acknowledge World Reliefs , , and
• Valid driver’s license and reliable access to an insured vehicle required
• Must be able to pass a background check and MVR check
• Experience in computer skills (Email, Word, Excel, Microsoft 365, Teams, and Zoom)
• Bachelor’s degree in social work, public health or equivalent experience in related fields
• 1-2 years directly relevant work experience, either in case management, public health, or other relevant social services

World Relief offers a competitive benefits package (25 hours per week) : - Medical, Dental, Vision- Offer 16 company Paid Holidays 4 additional Personal days per year!- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)- FSAs : Medical & Dependent Care, & Commuter Funding- Supplemental Life Insurance (employee, spouse, and children)- Critical Illness, Hospital Indemnity, and Accident insurance policies- Legal Shield InsuranceWorld Relief pays 100% for eligible employees : - Group Term Life (employee, spouse, and children)- Long Term & Short-term Disability- Accidental Death and Dismemberment (AD&D)- Long Distance Travel Insurance- Employee Assistance Program (EAP)World Relief - Retirement : - 401K & Roth- WR matches up to 4%, then an additional quarter percent up to 10%- Eligibility : Full Time (40 hours per week) is eligible after 3 months of employment.

Part time is eligible after 1000 hours in a year. World Relief Discounts (Immediately Eligible) : - Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym Membership PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations ·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT : ·General office setting.

World Relief also offers hybrid and remote schedules for limited positions. ·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

• Year-end archiving activities involve repeated lifting and bending.·Physical, emotional and intellectual demands·Equipment used : Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently.

This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

This position description is not all-inclusive and is always under review.

Last updated : 2024-05-01