Virtual Resettlement Programs Director

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

 This position is responsible for oversight of all virtual client services and delivery, as well as staffing and training for client services. The Virtual Resettlement Programs Director will provide leadership and oversight to the Virtual R&P, Virtual Church and Community Engagement in partnership with the Churches of Welcome team, and Virtual Monitoring and Evaluation teams.

This position is contingent upon funding.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Embody World Relief’s mission, vision and values as a leader and an example for staff, volunteers, clients and the community;
• Actively participate in the setting of office-wide policy and procedures, leading organizational initiatives and strategic planning;
• Provide leadership to develop an office culture based on integral mission principles;
• Demonstrate a strong focus on cross-program and cross-department integration to meet program, staff and missional goals;
• Work with the Church and Community Engagement division to develop effective, relevant methods for partnership with local churches and volunteers;
• Ensure staff development and support, modeling strong decision-making skills with the ability to empower and delegate appropriately;
• Facilitate regular, re-occurring one-on-one staff supervision meetings with all direct reports reviewing program needs and staff support and development;
• Establish goals, provide performance reviews and follow-up on individual goals.     

• Implement and quickly scale virtual case management services for up to 2,000 individuals;
• Identify program needs and establish clear and measurable objectives and goals;
• Clearly communicate to program staff and provide leadership in reaching and celebrating objectives;
• Hire, train, support, and develop team;
• Ensure program budget health and monitor monthly financial reports;
• Develop program policies and procedures for departmental operations;
• Develop and implement systems of evaluation for program compliance, effectiveness, efficiency, and accessibility     

• Ensure adherence to all applicable World Relief policies and procedures;
• Ensure integration of all program components to meet client and organizational goals;
• Ensure program compliance with various grant requirements;
• Facilitate departmental and inter-departmental meetings when necessary;
• Ensure continued learning and professional development of staff     

• In conjunction with appropriate leadership and Home Office Program Directors, plan the annual budget for the Virtual R&P model and related programs;
• Develop and evaluate sources of additional funding     

• Collaborate with marketing to facilitate production of external communications and materials as relates to Program Services;
• Ensure timely and appropriate updates and reports to senior leadership

• 5 years experience working in refugee resettlement;
• Experience with the Reception & Placement program strongly preferred.   
• Grant management experience.   
• Master’s degree in nonprofit management, social work, International Studies or related field preferred.   
• Excellent interpersonal and communication skills. 
•  Self-starter and creative problem-solving skills. 
•  Ability to set priorities, manage time, and meet deadlines effectively; and to be flexible and work well under pressure in a fast-paced team environment.   
• Experience with program design and M&E.   
• Demonstrated ability to work as part of a team.   
• Previous experience working in a virtual environment strongly preferred. 

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Advanced degree or equivalent experience;
• 5 years of social service program management experience;
• experience scaling program response preferred;
• Minimum 3 years management experience of team 10 people;
• Advanced computer skills required (Word, Excel, Publisher, Power Point, CRM);
• Fluency in written and spoken English

World Relief offers a competitive benefits package (25 hours per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.