Volunteer Program Manager

POSITION SUMMARY: 

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

This position will help fulfill World Relief’s mission to “empower the local church to stand with the most vulnerable” through building a strong volunteer program by providing leadership for volunteer integration, oversee our internship program, develop and maintain volunteer management systems throughout the office, and provide support and coaching to all volunteer coordinators.

Compensation: $45,000

ESSENTIAL FUNCTIONS: 

Job Responsibilities and Duties:

Volunteer & Intern Duties

• Oversee and implement the volunteer and intern recruitment, engagement, and allocation processes
• Ensure the provision of orientation and training to all incoming volunteers and interns
• Regularly assess volunteer and intern training needs to ensure continuity in training and develop new training approaches to meet said needs
• Hold interns and intern supervisors accountable to internship program expectations and processes
• Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer concerns, questions or needs and relay to appropriate staff
• Ensure that each volunteer is connected with a broader community of volunteers, either through church-based teams or through periodic gatherings with other volunteers
• Ensure volunteer systems and communication platforms are working and being utilized properly
• Obtain regular, direct feedback from volunteers about their experiences
  
   

Program Duties

• Select, Train and Supervise Volunteer Program Staff
• Lead Volunteer Program Staff to establish and fulfill shared expectations for follow-up and communication with volunteers
• Lead in strategic planning and reporting annual GIK goals and donations
• Alongside the Mission Services Director, develop an office-wide volunteer philosophy and volunteer recruitment strategy
• Coordinate with management team to create and implement trainings and benchmarks to achieve volunteer integration within each program
• Manage Mission Services Department metrics by developing and maintaining program evaluation methods, including regular monitoring of department data and tracking, to evaluate program effectiveness and growth opportunities
• Ensure the organization is setting and meeting quarterly volunteer recruitment and placement goals, and assist in developing new volunteer roles as needed
• Provide coaching and accountability to volunteer coordinators and other employees who interact with volunteers and interns, focused on volunteer role development, recruitment, interviewing, placement, retention, encouragement, and recognition
• Participate in national volunteer staff working groups on a periodic basis

KNOWLEDGE, SKILLS & ABILITIES:

• Committed to the Mission, Vision and Values of World Relief
• Minimum one year experience in volunteer coordination
• Fluent in Microsoft software including Excel, Word, Outlook and Access
• Experience in resource management preferred
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment
• Strong verbal and written communication skills
• Demonstrated knowledge of web and social media development
• Valid Driver’s license and regular access to personal vehicle 

REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Experience working with immigrant communities and or other under-represented communities.
• Cross-cultural experience
• Excellent interpersonal and communication skills
• 1 years of management experience
• Advanced computer skills (Word, Excel, Publisher, PowerPoint)
• Bachelor’s degree required

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
• The employee frequently is required to sit, reach with hands and arms, talk and hear

WORK ENVIRONMENT: 

• General office setting
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
• Year-end archiving activities involve repeated lifting and bending
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review. 

World Relief offers a competitive benefits package (25 hours per week): 

World Relief contributes to monthly premiums: 

• Medical 
• Dental  

Additional Benefits: 

• Offer 16 Paid Holidays! 
• Vision
• Offer Paid Sick and Vacation Leave 
• Paid Maternity & Paternity Leave
• Parental Leave
• FSAs: Medical & Dependent Care, & Commuter Funding 
• Supplemental Life Insurance (employee, spouse, and children)  
• 1 remote workday a week, free coffee/tea at the office

World Relief pays 100% for eligible employees: 

• Group Term Life (employee, spouse, and children) 
• Long Term & Short-term Disability 
• Accidental Death and Dismemberment (AD&D) 
• Long Distant Travel Insurance  
• Employee Assistance Program (EAP)  

World Relief - Retirement: 

• 401K & Roth  
• WR matches up to 4%, then an additional quarter percent up to 10% 
• Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year  

World Relief Discounts (Immediately Eligible): 

• Verizon 
• Pet Insurance through Nationwide 
• Home and Auto insurance through Liberty Mutual 

 We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.