OPERATION MANAGER

Responsibilities:

•         Deliver excellence in service

•         Lead Transportation/Service management Teams in multiple locations regionally and nationwide

•         Hire, train, develop and appraise staff effectively; take corrective action as necessary in a timely manner and in accordance with company policies

•         Foster a "safety first" culture through awareness, training, and accountability

•         Establishes and maintains positive employee relations and excellent internal communication

•         Establish a culture of continuous improvement and learning to drive thought leadership and high customer service levels while driving to a low-cost operating model

•         Assist Senior management in developing and implementing programs to increase staff retention

•         Direct and implement strategic corporate and local initiatives

•         Direct and monitor daily operations to assure services are performed efficiently and in accordance with appropriate regulations, standard operating procedures, policies, and guidelines

•         Monitor operational metrics and compliance guidelines throughout the network and ensure all local, state, and federal regulations are met

•         Provide accurate and timely submission of key quality, financial, and safety reports

•         Ensure efficient utilization of assets to streamline operating costs.

•         Develop and support new operational initiatives to streamline processes and reduce costs

•         Coordinate quarterly business review with Local Managers to evaluate the performance

•         Foster a supportive work environment

•         Monitor daily, weekly, and monthly KPI's that drive performance and accountability

•         Assist senior management with every aspect of developing, managing, and growing the business

•         Assist managers Develop local budgets and review local P&L

•         Review and supervise vendor contracts and payments, including leases, insurances, etc.

•         Manage vendor communications and maintains a relationship 

•         Strive for continuous improvement of overall fleet operations Qualifications Education/Experience

•         Ensure the quality management system procedures and processes are implemented and maintained throughout the network

•         Perform other related duties as assigned

Required skills and Experience:

·         Minimum of 10 years of experience, with at least 5 years in senior leadership positions in the supply chain, logistics, and distribution.

·         Minimum of 5 years' experience managing a professional logistics staff.

·         Experience across multiple logistics operations elements, including all modes of transportation, fleet, distribution, ecommerce fulfillment, and network optimization.

·         Experience identifying and implementing new transportation processes and systems.

·         Critical Competencies for Success include expertise in Dedicated Fleet Operations, Truckload, LTL, Intermodal, and 3PL relationships.

·         Excellent communication and presentation skills, effectively present information and respond to questions from managers, clients, and vendors.

·         Strong business and financial acumen.

·         Availability to travel up to 50-60% of the time.

Education and Training

·         Bachelor's degree preferred

·         Bilingual English/Spanish a plus

·         knowledge of logistics-related systems (TMS, PMS, WMS, etc.)

·         Experience with Microsoft Office and CRM software (SalesForce)

·         Experience in supply chain management in a distribution environment 

·         Experience in an AS9100 or ISO environment 

·         Working knowledge of financial accounting and human resources practices