Job Posting for Associate Telecommunications Field Technician at Worldwide TechServices
Company Description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
Pay Rate: $22.00
The Telecommunications Field Technician performs tasks related to the installation and repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for various devices including satellite systems (VSAT), DSL, Cellular, Cable and other wireless and wireline connectivity solutions as well as related network equipment and connected media devices. The position interacts directly with clients and end users to address technical issues, restore business operations, and create a positive customer experience.
Responsibilities
Provide outstanding customer experience through positive customer interactions for commercial, residential, and government clients and end users
Contribute to a positive work environment by collaborating with all internal and external clients
Install and upgrade new client devices
Diagnose and repair satellite, wireless, and wireline transport systems including VSAT, DSL, Cellular, Cable, along with associated network and internet connectivity devices and interconnecting cables
Follow all instructions of the client, support organizations and reference documents relative to the successful delivery of services
Respond to client questions in a professional manner
Work proactively and effectively to meet or exceed established customer service performance expectations (SLA’s)
Complete real time detailed reporting of all call activity using company provided tools as documented in established policies and guidelines
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Complete all administrative tasks associated with each activity as documented in established policies
Report all time, mileage, and expenses, in an accurate, and timely manner
Responsible to adhere to all safety practices and polices
Requires frequent use of ladders to access roof tops, drop ceilings, cable runs, roof or wall mounted satellite and transport system antennas
The standard ladder used by WWTS (Worldwide Tech Services) has been rated by the American National Standards Institute (ANSI) to hold a weight of (including tool belt and equipment) of up to 300 lbs.
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of telecommunications industry relevant experience
Previous experience working with Field Service and Customer Service
Qualifications:
Maintain all required client specific safety certifications as directed by Management
Must be part of stand-by rotation in the assigned geography as directed by manager
Annual renewal of safety training and certifications as defined by the client or end user
Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Must pass a specific physical agility test at date of hire or internal transfer and every 3 years thereafter to continue to be eligible for the Telecommunications Technician duties
Must meet all internal and external criminal background and drug screening requirements -on an annual basis or as business needs require
Skills:
Ability to communicate with clients clearly and concisely regarding technical issues
Ability to work overtime as required
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various equipment and ladder up to 60 lbs.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Salary.com Estimation for Associate Telecommunications Field Technician in Des Moines, IA
$71,374 to $85,779
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