What are the responsibilities and job description for the Staff Advocate position at Worx Staffing?
About Worx Staffing Group:
Worx is a leading healthcare staffing company dedicated to delivering top-tier staffing solutions to our healthcare partners. We take pride in our commitment to providing unparalleled customer service and ensuring the satisfaction of our clinicians and partners.
Position Overview: As a Staff Advocate, you'll be at the forefront of our company, working directly with our clinicians and ensuring that their scheduling and service experiences are seamless. This client-facing role is integral to maintaining the high standards of service that set Worx Staffing Group apart in the staffing industry.
Key Responsibilities:
- Coordinate and manage the schedules of our clinicians to meet both their preferences and the needs of our healthcare partners.
- Serve as the primary point of contact for our clinicians, ensuring they feel heard, valued, and supported.
- Resolve any scheduling conflicts or concerns promptly and professionally.
- Foster and maintain strong relationships with clinicians, ensuring they have the resources and information they need.
- Maintain meticulous records of communications, feedback, and any issues or praises regarding our clinicians.
- Collaborate with the broader Worx Staffing Group team to optimize processes and improve the clinician experience.
Qualifications:
- Prior experience in a customer service or client-facing role.
- Strong organizational and multitasking skills.
- Excellent communication abilities, both written and verbal.
- Ability to work in a fast-paced environment.
- Familiarity with healthcare staffing or scheduling is a plus.
- Passionate about delivering outstanding customer service and ensuring client satisfaction.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Language:
- Bilingual (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $35,000 - $45,000