What are the responsibilities and job description for the Applications Support Officer position at WPP?
We are the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
At WPP we’re reinventing creativity on an ever-broader canvas, bringing together unrivalled talent, resources, and skills to provide an integrated offer of communications, experience, commerce, and technology for clients.
It’s our people who make the company, and what we do, extraordinary. We champion an open and optimistic workplace, where everyone has the chance to thrive and shine. We foster and celebrate an inclusive culture of belonging, one that embraces diverse thought and individual expression.
Find out more about us including some of the work we’re doing to build better futures for our people, planet, clients, and communities: https://www.wpp.com/about
YOUR ROLE IN A NUTSHELL:
At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.
To carry out the effective and efficient everyday operations of Systems Support for WPP AUNZ. A trusted pair of hands to deal with systems’ issues as they present, and a trusted resource to assist with project work when needed.
WHAT YOU WILL SPEND YOUR TIME DOING:
• Monitor incoming support Helpdesk queries
• ERP system desktop general support (phone/email)
• Process compliance reviews, action and manage documentation
• Audit log reviews and action
• Masterdata maintenance
• Identify ERP system usage weaknesses and recommend solutions
• Ongoing staff training on ERP systems
• Adhoc data extraction and reporting writing
• Escalation of queries to senior support staff or third-party software supplier
SKILLS & EXPERIENCE:
- Tertiary education in accounting/business required
- Experience in the advertising, marketing or media communications industry
- Background in ERP systems, specifically Maconomy and/or Mediaocean (BCC) but other industry ERP’s would be considered
- Strong communication skills
- Technically minded
- High levels of proficiency in Excel (eg. Macros, templates, Vlookups, conditional formatting)
- Proven abilities to manage competing priorities
HOW WE WORK:
At WPP, our people are at the heart of everything we do.
Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression
Our ambition is to create workplaces where our people feel not only that they have opportunities to thrive, but also that they are celebrated. A place where everyone has the opportunity to learn, grow and do amazing creative work, surrounded by leaders and colleagues who are inclusive, supportive, and kind. We believe that ultimately diversity and difference will combine to produce extraordinary creativity, manifested in the work we do for our clients and the impact we have on the world.
We support flexibility through our hybrid working model which offers the benefits of being together in the office and working from home. We encourage our people to work in ways that meet their needs and enable them to deliver great work.
WPP is an Equal Opportunity Employer. Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression. WPP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, ethnicity, colour, religion, sex, gender identity, sexual orientation, disability status, or any other characteristic protected by law. We encourage all applicants to apply.
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