Business Systems Analyst

(Hybrid)

We are seeking a highly skilled Business Systems Analyst with extensive experience in NetSuite support and integrations to join our growing organization. The ideal candidate will be responsible for providing day-to-day system support and handling system project-related work. This role requires strong analytical and problem-solving abilities, excellent communication skills, and a deep understanding of business processes and technology solutions.

Essential Responsibilities:

• Serving as the primary point of contact for all NetSuite (and integrated systems) related support issues, including resolving day-to-day system support tickets and troubleshooting user-reported problems promptly and efficiently.
• Collaborate with end users to identify system enhancements, process improvements, and integration requirements.
• Support the design, development, and implementation of integrations between NetSuite and third-party systems.
• Coordinate with stakeholders to gather business requirements and translate them into functional specifications for system enhancements and integrations.
• Conduct thorough testing of system changes, enhancements, and integrations to ensure accuracy and reliability.
• Assist in the development and maintenance of system documentation, including user guides, process flows, and training materials.
• Conduct user training sessions and provide ongoing support and guidance to ensure optimal system utilization.
• Collaborate with cross-functional teams, including IT, finance, sales, and operations, to identify and address system-related issues and opportunities.
• Stay up to date with the latest NetSuite features, integrations, and industry best practices to provide expert advice and guidance.

• Bachelor's degree in information systems, computer science, or IT related field; master's degree in information systems or related field preferred
• 3 years of previous experience as a Business Systems Analyst or similar role, with a focus on NetSuite support and integrations.
• Extensive knowledge and hands-on experience with NetSuite ERP, including configuration, customization, and administration.
• Demonstrated expertise in integrating NetSuite with third-party systems such as Hubspot, Celigo, Magento, and Avalara.
• Proficiency in conducting system analysis, requirements gathering, and process mapping.
• Proficiency in data extraction, transformation, and reporting using NetSuite reporting tools and other tools, such as SQL.
• Excellent problem-solving skills and the ability to troubleshoot and resolve complex system issues.
• Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and meet deadlines.
• Experience in project management and working in cross-functional teams is a plus.
• NetSuite certifications, such as SuiteFoundation or Administrator, are highly desirable.
• Experience with RESTlet framework is a plus.
• Self-motivated and self-directed.
  
  

(The physical demands described here are representative of those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• The auditory/hearing abilities required by the job include the ability to hear others using a phone or online conferencing system.
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit for prolonged periods.
• This individual must be a responsible person and regular attendance is required.

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WPS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.

We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

Equal Employment Opportunity is The Law. | Pay Transparency Nondiscrimination Provision

At this time, WPS is unable to provide visa sponsorship.

We use E-Verify and submit information from each new employee's Form I-9 to confirm work authorization.