What are the responsibilities and job description for the Sales and Operations Manager Retail position at Wren Kitchens?
About The Role
Retail Management - $100,000 on target earnings
We’re looking for inspirational retail leaders who can motivate a team, drive sales and manage a world-class customer experience.
Main responsibilities:
- Cover for the General Manager, and all their duties, when away from the showroom
- To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
- Managing and coaching the showroom team to deliver; sales / KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
- HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
- Working with Installation Managers to ensure service standards of Installers and installations are maintained
- Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
- Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
About You
- Kitchen design experience is preferable but not essential
- Experience in a retail management or sales role is preferable
- You can work 40 hours a week including weekends and evenings as standard
- You are customer-focused and prepared to work in a fast-paced, ever-growing environment
- You'll have the ability to work in a large sales team and achieve key performance metrics
About The CompanyWren Kitchens, the UK’s number one kitchen retailer and manufacturer, have rapidly expanded into the USA. Wren is famous for providing tailored, luxury kitchens at affordable prices. We could not be more excited to be opening new kitchen showrooms, manufacturing facilities and corporate offices in 2022.With our exponential growth, we are looking for incredible individuals to join us and continue our success story!What's great about working for us?
- A fantastic team environment, with great facilities
- Uncapped earning potential
- Commission paid during annual leave
- Excellent training and development programmes
- Fantastic career progression
- High-quality IT equipment and software
- Generous PTO and benefits
Location: 2965 Hempstead Turnpike, Levittown, NY
Job Type: Full-time
Pay: $55,000.00 - $110,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- Levittown, NY: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Retail management: 2 years (Preferred)
Work Location: One location
